Patient Service Representative, Physical Therapy Job at Grand View Hospital in H

Responsibilities:

Under general direction of the Director, the Patient Service Representative, Physical Therapy provides administrative support to the Department. The Patient Service Representative, Physical Therapy also receives into the department primarily adolescent, adult and geriatric outpatients and patients families/visitors as the patients report for treatment. The essential functions for the Patient Service Representative, Physical Therapy are:

Job Responsibilities:

• Acknowledges outpatients in a courteous manner as they arrive in the department (or by phone) and immediately notifies the appropriate staff member of their arrival so that their waiting time is minimized. Registers new outpatients and takes copays if needed.
• Organizes, maintains, and updates departmental files and records in an accurate manner to provide for timely and efficient retrieval of information concerning patient records, treatment statistics and other department information.
• Accurately compiles all necessary monthly treatment statistics within five (5) working days after the end of each month for review by the Director and forwarding to the designated departments.
• Accurately processes all inpatient and outpatient charges for which she/he is responsible via the departmental computer system within five (5) working days after receipt of charges to facilitate billing and generation of revenue and treatment statistics in a timely manner.
• Forwards all required patient forms, insurance forms, and other necessary information to the proper department to facilitate timely processing of physical medicine services.
• Copies patient treatment information in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
• Performs patient pre-registration, registration and scheduling. Schedule to be designed in such a way to optimize workflow for the clinic.
• Complete all prior authorization steps as required by 3rd party payer to ensure payment.

Schedule: Monday 10:30 am - 7:00 pm, Tuesday 8:00 am - 4:30 pm, Wednesday 8:00 am - 3:30 pm, Thursday 10:30 am - 7:00 pm, Friday 7:30 am to 5:00 pm.

Education and Experience:
High School Diploma/GED required

Benefits:

We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:

• Medical, dental, & vision insurance available 1st of the month after start date
• Wellness and gym discounts & free cardiac rehab gym
• 403B
• On-site discounted childcare center
• Paid time off
• Sick time for full time employees
• Tuition assistance
• Free life insurance for full time employees
• Long term disability for full time employees
• Short term disability
• Employee referral bonus
• Identity theft insurance
• Pet Insurance
• Flexible spending accounts
• Employee discount program
• Employee Assistance Program
• Free parking