Grand View Hospital is hiring: Patient Service Representative, Physical Therapy

Overview:

Under general direction of the Director, the Patient Service Representative, Physical Therapy provides administrative support to the PM&R Department. The Patient Service Representative, Physical Therapy also receives into the department primarily adolescent, adult and geriatric outpatients and patients families/visitors as the patients report for treatment. The essential functions for the Patient Service Representative, Physical Therapy are:

Essential Functions:

• Acknowledges outpatients in a courteous manner as they arrive in the department (or by phone) and immediately notifies the appropriate PM&R staff member of their arrival so that their waiting time is minimized. Registers new outpatients and takes copays if needed.
• Organizes, maintains, and updates departmental files and records in an accurate manner to provide for timely and efficient retrieval of information concerning patient records, treatment statistics and other department information.
• Accurately compiles all necessary monthly treatment statistics within five (5) working days after the end of each month for review by the Director and forwarding to the designated departments.
• Accurately processes all inpatient and outpatient charges for which she/he is responsible via the departmental computer system within five (5) working days after receipt of charges to facilitate billing and generation of revenue and treatment statistics in a timely manner.
• Forwards all required patient forms, insurance forms, and other necessary information to the proper department to facilitate timely processing of physical medicine services.
• Copies patient treatment information in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
• Performs patient pre-registration, registration and scheduling. Schedule to be designed in such a way to optimize workflow for the clinic.
• Complete all prior authorization steps as required by 3rd party payer to ensure payment.

Schedule: Monday/Tuesday/Friday: 8:00 am - 4:30 pm and Wednesday/Thursday: 11:00 am - 7:30 pm

Responsibilities:

Education and Experience:
High School Diploma/GED required

Benefits:

We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:

• Medical, dental, & vision insurance available 1st of the month after start date
• Wellness and gym discounts & free cardiac rehab gym
• 403B
• On-site discounted childcare center
• Paid time off
• Sick time for full time employees
• Tuition assistance
• Free life insurance for full time employees
• Long term disability for full time employees
• Short term disability
• Employee referral bonus
• Identity theft insurance
• Pet Insurance
• Flexible spending accounts
• Employee discount program
• Employee Assistance Program
• Free parking

Qualifications:

Education and Experience:
High School Diploma/GED required

Benefits:

We offer a competitive salary and comprehensive benefits to part-time and full-time employees including:

• Medical, dental, & vision insurance available 1st of the month after start date

• Wellness and gym discounts & free cardiac rehab gym

• 403B

• On-site discounted childcare center

• Paid time off

• Sick time for full time employees

• Tuition assistance

• Free life insurance for full time employees

• Long term disability for full time employees

• Short term disability

• Employee referral bonus

• Identity theft insurance

• Pet Insurance

• Flexible spending accounts

• Employee discount program

• Employee Assistance Program

• Free parking