Capital Vacations
General Manager
Capital Vacations, Ocean City, Maryland, us, 21843
To learn more about working for Capital Vacations, please view our video below:
The General Manager
is responsible for all aspects of the operations at the Resort, including day-to-day staff management and guest relations. The General Manager acts as an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and ensuring guest satisfaction. This role involves close collaboration with our Owners and Board Members, balancing profitability with guest satisfaction measures. Responsibilities: Oversee the operations functions of the Resort Process and submit Payroll to Human Resources Hold regular briefings and meetings with all heads of departments Ensure full compliance with Resort operating controls, SOPs, policies, procedures, and service standards Lead all key property issues, including capital projects, customer service, and refurbishment Handle complaints and oversee the service recovery procedures Prepare, present, and achieve the Resort's Annual Operating Budget, Marketing & Sales Plan, and Capital Budget Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded Ensure all decisions made are in the best interest of the Resort and Management Deliver Resort budget goals and set other short- and long-term strategic goals for the property Develop improvement actions to carry out cost savings Have a strong understanding of P&L statements and the ability to react with impactful strategies Ensure the monthly financial outlooks for the Resort are on target and accurate Prepare monthly financial reporting for the Owners and Board Members Draw up plans and budgets (revenue, costs, etc.) for Owners Oversee and manage all departments, working closely with department heads daily Be accountable for the responsibilities of department heads and take ownership of all guest complaints Provide effective leadership to all Resort Team Members Respond to audits to ensure continual improvement - Responsible for safeguarding the quality of operations (both internal & external audits) Ensure compliance with legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements Be available to travel on company business to assist in offsite training support and/or new business transitions if needed (average 1-2-week assignments) Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc. Perform all other related duties and projects as assigned Education, Essential Training / Certifications and Experience: Bachelor’s Degree in business management OR equivalent industry job-related experience 15-20 years’ experience in the hospitality industry Must obtain and maintain licensing where required (e.g., CAM) Skills, Knowledge and Abilities: Excellent verbal and written communication skills Strong leadership skills Ability to manage, direct, and complete assigned duties Ability to prioritize, manage, and delegate efficiently Flexible schedule, available at a moment’s notice
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is responsible for all aspects of the operations at the Resort, including day-to-day staff management and guest relations. The General Manager acts as an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and ensuring guest satisfaction. This role involves close collaboration with our Owners and Board Members, balancing profitability with guest satisfaction measures. Responsibilities: Oversee the operations functions of the Resort Process and submit Payroll to Human Resources Hold regular briefings and meetings with all heads of departments Ensure full compliance with Resort operating controls, SOPs, policies, procedures, and service standards Lead all key property issues, including capital projects, customer service, and refurbishment Handle complaints and oversee the service recovery procedures Prepare, present, and achieve the Resort's Annual Operating Budget, Marketing & Sales Plan, and Capital Budget Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded Ensure all decisions made are in the best interest of the Resort and Management Deliver Resort budget goals and set other short- and long-term strategic goals for the property Develop improvement actions to carry out cost savings Have a strong understanding of P&L statements and the ability to react with impactful strategies Ensure the monthly financial outlooks for the Resort are on target and accurate Prepare monthly financial reporting for the Owners and Board Members Draw up plans and budgets (revenue, costs, etc.) for Owners Oversee and manage all departments, working closely with department heads daily Be accountable for the responsibilities of department heads and take ownership of all guest complaints Provide effective leadership to all Resort Team Members Respond to audits to ensure continual improvement - Responsible for safeguarding the quality of operations (both internal & external audits) Ensure compliance with legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements Be available to travel on company business to assist in offsite training support and/or new business transitions if needed (average 1-2-week assignments) Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc. Perform all other related duties and projects as assigned Education, Essential Training / Certifications and Experience: Bachelor’s Degree in business management OR equivalent industry job-related experience 15-20 years’ experience in the hospitality industry Must obtain and maintain licensing where required (e.g., CAM) Skills, Knowledge and Abilities: Excellent verbal and written communication skills Strong leadership skills Ability to manage, direct, and complete assigned duties Ability to prioritize, manage, and delegate efficiently Flexible schedule, available at a moment’s notice
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