Fredericksburg Enterprises
General Manager
Fredericksburg Enterprises, Fredericksburg, Texas, United States, 78624
POSITION TITLE:
General Manager REPORTS TO:
Managing Director / Owner POSITION SUMMARY: The General Manager is responsible for all aspects of operations at the hotel, including day-to-day staff management and guest relations. He/She should be an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and enhancing guest satisfaction. The General Manager will work closely with the hotel owners and other stakeholders. Responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience, the General Manager is also required to balance profitability with guest satisfaction measures. GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel. Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handle complaints and oversee the service recovery procedures. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Make decisions in the best interest of the hotel and management. Develop improvement actions and carry out cost savings. Closely monitor the hotel's business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for rooms are on target and accurate. Maximize room yield through innovative sales practices and yield management programs. Assist in the procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services. Act as the final decision maker in hiring key staff. Oversee and manage all departments daily. Be accountable for and take ownership of all guest complaints. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved. Handle corporate clients and participate in new client acquisition along with the sales team whenever required. Safeguard the quality of operations during both internal and external audits. Ensure compliance with legal requirements including Occupational Health & Safety Act and fire regulations. PREREQUISITES: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Availability to work when needed, including weekends, holidays, and nights is required. EXPERIENCE: At least 2 years of experience as a General Manager.
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General Manager REPORTS TO:
Managing Director / Owner POSITION SUMMARY: The General Manager is responsible for all aspects of operations at the hotel, including day-to-day staff management and guest relations. He/She should be an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments in support of our service culture, maximizing operations, and enhancing guest satisfaction. The General Manager will work closely with the hotel owners and other stakeholders. Responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience, the General Manager is also required to balance profitability with guest satisfaction measures. GM DUTIES AND RESPONSIBILITIES: Oversee the operations functions of the hotel. Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handle complaints and oversee the service recovery procedures. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Make decisions in the best interest of the hotel and management. Develop improvement actions and carry out cost savings. Closely monitor the hotel's business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for rooms are on target and accurate. Maximize room yield through innovative sales practices and yield management programs. Assist in the procurement of operating supplies and equipment, and contract with third-party vendors for essential equipment and services. Act as the final decision maker in hiring key staff. Oversee and manage all departments daily. Be accountable for and take ownership of all guest complaints. Provide effective leadership to hotel team members. Lead in all aspects of business planning. Respond to audits to ensure continual improvement is achieved. Handle corporate clients and participate in new client acquisition along with the sales team whenever required. Safeguard the quality of operations during both internal and external audits. Ensure compliance with legal requirements including Occupational Health & Safety Act and fire regulations. PREREQUISITES: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Availability to work when needed, including weekends, holidays, and nights is required. EXPERIENCE: At least 2 years of experience as a General Manager.
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