Customer Service Specialist Job at LHH Recruitment Solutions in Carol Stream

Part-Time Industrial Customer Service Specialist

Position Overview: We are seeking an experienced, well-organized, customer-centric, and highly motivated part-time Industrial Customer Service Representative to join our team. The successful candidate will have great attention to detail, be able to multi-task, and possess excellent computer skills. This role is onsite.

Hours:

• Monday, Tuesday, Thursday & Friday: 9:30am – 4:00pm

• Wednesday: 10:00am - 4:00pm

Responsibilities:

• Prepare customer quotations.

• Enter sales orders received by email, fax, or phone into the ERP system.

• Verify customer information, including names, addresses, shipping instructions, billing information, part numbers, and service specifications.

• Send order acknowledgements and communicate order status to customers.

• Identify and resolve discrepancies or problems related to customer purchase orders.

• Check and expedite order status on behalf of customers.

• Interface with production or scheduling departments to provide answers to customers regarding order status and technical questions.

• Track customer sales orders and provide proof of delivery upon request.

• Enter and update information in the customer management database.

• Handle customer complaints and complete associated paperwork.

• Assist the Regional Sales Manager (RSM) with customer inquiries, supporting the RSM when they are working remotely or traveling.

• Answer customer service calls, including routing calls, screening calls, taking messages, taking orders, giving verbal quotes, and answering technical questions.

Required Skills:

• Minimum 2 years of inside sales and/or industrial customer service experience.

• Proficient use of computer systems, word processing, and spreadsheet applications.

• Strong professional communication and correspondence skills.

• Excellent problem resolution and analytical skills with the ability to exercise independent decision-making within established guidelines.

• Exceptional critical thinking skills.

• Ability to work effectively in a team environment.

• High attention to detail and proven ability to work under pressure.

• Experience with industrial products is helpful.

• Working knowledge of Aptean and/or Made2Manage software is a plus.

• Math skills for converting imperial/metric measurements and calculating prices accordingly.

Pay Details: $25.00 to $27.00 per hour

Search managed by: Karla Hernandez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance