Salesforce Analyst

Salesforce Analyst About the Role: Our client is seeking a talented Salesforce Administrator/Business Analyst to join their Agency Services Product team. In this hybrid role, you will optimize and enhance our Salesforce Financial Services Cloud (FSC) platform while bridging the gap between technical capabilities and business needs. This position combines operational excellence in Salesforce administration with strategic business analysis to deliver high-impact solutions. You will also set best practices, train, and mentor others in Salesforce administration, contributing to the team's ongoing upskilling efforts. Key Responsibilities: Salesforce Administration: Administer and maintain the Salesforce platform, including user management, security, customization, and data integrity. Configure Salesforce to meet business requirements using declarative tools like Flow, as well as objects, fields, page layouts, and Lightning Pages. Create and manage custom reports, dashboards, workflows, and validation rules. Identify, triage, and resolve incidents or issues in production systems, ensuring timely communication with stakeholders. Collaborate with stakeholders to implement user stories within agile sprints. Train users on new features and functionality, promoting platform adoption. Establish and document Salesforce best practices for the team. Business Analysis: Gather and document business requirements from stakeholders, translating them into actionable user stories with clear acceptance criteria. Lead story mapping sessions with stakeholders, ensuring alignment on objectives and requirements. Partner with the Product Owner, Tech Lead, Developers, and Architects to maximize the value of the configurable Salesforce platform. Follow architectural standards and collaborate closely with the Solution Architect to deliver scalable solutions. Write user stories using the structure: "As a [role], I want to [action], so that I can [outcome]." Agile Collaboration: Actively participate in agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews. Prioritize and manage workload effectively to meet sprint timelines. Foster a culture of collaboration, transparency, and continuous improvement across the team. Qualifications: Required Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 4 years of Salesforce Administration experience. Salesforce Administrator Certification. Strong experience configuring Salesforce using declarative tools (e.g., Flows, Roles, Profiles, Permission Sets). Ability to gather, document, and translate business requirements into actionable technical solutions. Proven ability to lead story mapping sessions and engage stakeholders in the development process. Excellent problem-solving, organizational, and communication skills. Strong initiative, self-motivation, and ability to work independently or as part of a team. Preferred Skills: Experience with Salesforce Financial Services Cloud (FSC). Familiarity with Flosum or similar DevOps tools for Salesforce. Knowledge of Agile development frameworks and practices.