IT Service Desk Agent I

Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry Encompass Health is the leader in inpatient rehabilitation industry, you’ll feel the Encompass Health as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey. POSITION PURPOSE The Service Desk Agent I is an entry level position responsible for the following core job disciplines: general IT Support, first contact customer service, teamwork, follow through, and continual improvement. Service Desk Agents I are responsible for supporting level 1 incidents, communicating with end users, assisting employees with technical troubleshooting, following standard support procedures, and providing proper coverage and continual service improvement. RESPONSIBILITIES AND TASKS Responds to level 1 incidents. Communicates with end users. Assists employees with technical troubleshooting. Documents issues. Follows standard support procedures. Determines and documents resolutions. Knows detailed responsibilities required of position. This position must sit at our Home Office, located in Birmingham AL