Customer Solutions Analyst

OVERVIEW Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We're currently seeking a passionate and enthusiastic Customer Solutions Analyst to join our growing team. WHAT YOU WILL DO The Customer Solutions Analyst will be required to lead and enhance partnerships within the customer base and improve Customer Service Metrics for both the US and Canadian businesses within PVM. Additional responsibilities include: Understand and manage assigned customer base's order process. Manage the customer's needs and develop relationships with key contacts to deliver superior service. Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommend solutions to drive better results. Develop and maintain strong scorecards that reflect PVMs performance against customer requirements. Proactively communicate with the organization to manage unforeseen issues, and/or to capitalize on opportunities to better serve our customers and grow our business. Ability to participate in projects as needed. WHAT WE NEED FROM YOU 1 year's prior experience in a customer facing role. Bachelor's degree with internship experience. MS Office Application experience is required. SAP experience preferred. Continuous improvement background preferred. Openness to develop into other functions and geographies within the business. Strong leadership skills. Experience in customer facing organizations preferred. A solid understanding of customer service processes in the FMCG Retail and Wholesale space preferred. Exceptional communication skills. Communicate daily with all internal and external business partners to resolve issues and provide needed reports and/or information. Ability to enhance partnerships with customers so as to enable business growth. Good business and financial acumen preferred. Strong problem-solving and analytic skills. Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements. Strong written and verbal communication skills across all levels of the organization. Must display the ability to present complex data in simple, cohesive form to allow for effective decision making. Excellent attention to detail Ability to quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented. Capacity to build relationships internally and externally. Strong ability to move between tactical and strategic aspects of business. Confidence and success in problem resolution, resourcefulness and the ability to adjust to changes. Ability to travel up to 10% of the time to interact with key customers. WHAT WE OFFER At Perfetti Van Melle, we are committed to fostering a diverse, equitable, and inclusive workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community. Additionally, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including: PTO package including vacation, sick, personal, and pay it forward time off 13 paid holidays 401k with Company Match up to 8%, ranking in the top 1% of the country Annual Bonus potential and merit-based increases Comprehensive Health Insurance Annual well-being subsidy 20 weeks Maternity & 12 weeks Paternity leave options Sam's Club or Costco annual membership reimbursement Tuition-Free College Program or Free Continued Education (BA, Masters, etc.) Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos) Join a 2024 NKY Best Workplace by applying today Perfetti Van Melle, USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.