Nytech Heating & Cooling is hiring: Customer Service Representative in Castl

Who Are We?

We’re Nytech Heating and Cooling. We started just two guys and a couple of vans doing duct work. Over the years we built, expanded, and grew. We are looking for great people that SHARE our core values, to join our growing team. If you are looking for a company to work with, (not for, because it makes a difference) this could be a home for you. We all work together to provide the best client experience possible through education not high-pressure sales. (Read our reviews).

If you share these core values and…

• TRUTH- It’s not about who’s right but what’s right.
• GROWTH- Mistakes are expected, learning from them is mandatory.
• CHARACTER- We are genuinely nice people.
• EXCELLENCE- We execute masterfully
• OWNERSHIP- We hold ourselves and those around us accountable to our choices.

What we offer:

• Competitive pay & spiff opportunities!
• Medical, Dental, Vision, and Life Insurance - we pay 100% of your health insurance premiums.
• Paid time-off + paid holidays
• Retirement benefit (401K) + generous company match!

What we need from you:

• Be the first point of contact for incoming calls and providing a 5-star experience for all customers.
• Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits.
• Make Outbound calls on special promotions.
• Communicate with customers via phone, text, email, and chat.

What we are looking for:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the HVAC or home services industry.
• Service Titan Experience strongly preferred
• Strong communication skills and a friendly attitude.
• Excellent organizational abilities and attention to detail.
• Ability to remain calm and professional under pressure.