Percepta House is hiring: Customer Service Representative in New York

Job Title: Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager
Employment Type: Full-Time

We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.

• Customer Interaction:

  • Respond to customer inquiries via phone, email, live chat, or in-person.
  • Provide accurate information about products, services, and policies.

• Issue Resolution:

  • Handle and resolve customer complaints and issues promptly and professionally.
  • Escalate complex issues to the appropriate departments when necessary.

• Order Management:

  • Assist customers with placing, tracking, and updating orders.
  • Process returns, exchanges, and refunds as needed.

• Documentation:

  • Maintain detailed records of customer interactions and transactions.
  • Update customer information in the database.

• Collaboration:

  • Work closely with other departments, including sales, technical support, and logistics, to resolve customer issues efficiently.

• High school diploma or equivalent (required).

• Strong verbal and written communication skills.
• Active listening and empathy.
• Problem-solving and conflict resolution abilities.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to multitask and manage time effectively.