JobRialto
AWS Connect Developer
JobRialto, Atlanta, Georgia, United States, 30383
Job Summary
We are seeking an AWS Connect Developer to design, develop, and implement robust cloud contact center solutions using Amazon Connect.
The role focuses on creating seamless customer and agent experiences, leveraging AWS services to optimize efficiency and reduce average handle time (AHT).
Key Responsibilities Design and develop omnichannel contact centers utilizing Amazon Connect. Configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services. Integrate Amazon Connect with external CRM platforms, such as Salesforce, to enhance customer service operations. Develop and implement AWS Lambda functions to extend Connect functionalities. Utilize AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage. Automate provisioning and configuration management using Terraform or CloudFormation. Leverage customer interaction analysis tools like Contact Trace Records (CTR) and integrate speech-to-text analytics tools (e.g., Verint). Optimize Connect instances by adhering to best practices for call recordings, security, and routing strategies. Required Qualifications
Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway). Strong understanding of voice and chat flow development within AWS. Hands-on experience with Terraform and CloudFormation for infrastructure automation. Expertise in integrating third-party systems like Salesforce and other CRM platforms. Proficiency in Node.js and Python for Lambda function development.
Education:
Bachelors Degree
We are seeking an AWS Connect Developer to design, develop, and implement robust cloud contact center solutions using Amazon Connect.
The role focuses on creating seamless customer and agent experiences, leveraging AWS services to optimize efficiency and reduce average handle time (AHT).
Key Responsibilities Design and develop omnichannel contact centers utilizing Amazon Connect. Configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services. Integrate Amazon Connect with external CRM platforms, such as Salesforce, to enhance customer service operations. Develop and implement AWS Lambda functions to extend Connect functionalities. Utilize AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage. Automate provisioning and configuration management using Terraform or CloudFormation. Leverage customer interaction analysis tools like Contact Trace Records (CTR) and integrate speech-to-text analytics tools (e.g., Verint). Optimize Connect instances by adhering to best practices for call recordings, security, and routing strategies. Required Qualifications
Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway). Strong understanding of voice and chat flow development within AWS. Hands-on experience with Terraform and CloudFormation for infrastructure automation. Expertise in integrating third-party systems like Salesforce and other CRM platforms. Proficiency in Node.js and Python for Lambda function development.
Education:
Bachelors Degree