Sonar Spark is hiring: Customer Service Representative in New York

Company Description

About Us:

At Sonar Spark, we are passionate about providing top-tier service to our clients. As a dynamic and rapidly growing company, we believe in creating a collaborative and supportive work environment. Our commitment to excellence has made us a leading name in customer service, and we are looking for dedicated individuals to join our team and help us continue to shine.

Job Description

Job Description:

We are seeking a highly motivated and personable Customer Service Representative to join our team in New York, NY. As a customer service representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and ensuring the highest level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
• Provide product information, process orders, and resolve issues to ensure customer satisfaction.
• Handle customer complaints with empathy and professionalism, finding solutions to their concerns.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Assist in processing returns, exchanges, and refunds when necessary.
• Collaborate with other departments to ensure customer needs are met effectively.
• Continuously strive to improve product knowledge and customer service skills.

Qualifications

Skills & Qualifications:

• High school diploma or equivalent (college degree is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience preferred, but not required.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Bilingual (English/Spanish) is a plus but not required.

Additional Information

Benefits:

• Competitive salary ($34,000 - $43,000 per year).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and advancement.
• Positive, team-oriented work environment.
• Employee discounts on products and services.