Humboldt County, CA
Office Assistant I
Humboldt County, CA, Eureka, CA, United States
Salary: $16.29 - $20.90 Hourly
Location : Humboldt County - Eureka, CA
Job Type: Full-time
Job Number: MSS04788
Department: DHHS-Merit System Services
Opening Date: 11/15/2024
Closing Date: 11/29/2024 11:59 PM Pacific
DEFINITION
This is a County of Humboldt job position; however, the job application is submitted through Merit System Services. To apply for this position, click on this link
Under general supervision, performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs and services; may perform initial applicant/customer screening; performs related work as required.
DISTINGUISHING CHARACTERISTICS
Office Assistant I is the entry level class in the Office Assistant series. Initially under close supervision, incumbents learn office and County procedures and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry, and performs tasks that are more structured and repetitive than those assigned to higher level Office Assistant II. As experience is gained and skills and knowledge are developed, there becomes a greater independence of action within established guidelines. This class is alternately staffed with Office Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.
Office Assistant II is the journey level class of this series, fully competent to independently perform a variety of responsible office support duties. Employees at this level are expected to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the appropriate supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level Office Assistant I. Office Assistant II is distinguished from Senior Office Assistant in that the latter may be assigned lead worker responsibilities, work with a higher degree of independence and perform the more complex office support work.
EXAMPLES OF DUTIES
QUALIFICATIONS
NOTE: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.
Knowledge of:
Skill in:
Other Requirements:
Specified positions may require possession of a valid California driver's license for the class of vehicle required to carry out job-related duties. Some positions may require the ability to type at a net corrected speed of 45 words per minute. Specified positions may require evening, weekend or other off-shift work.
Desirable Education and Experience:
A typical way to obtain the knowledge and skill outlined above is:
Office Assistant I: Six months of office support work or other training and experience related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public, or other clerical duties which demonstrate possession of the basic knowledge and skills outlined above.
Office Assistant II: In addition to the above, one year of general clerical or office assistance experience at a level equivalent to the County's class of Office Assistant I.
WORKING CONDITIONS & ADDITIONAL INFORMATION
CalPERS Retirement
Selection Procedure
The County's Human Resources system operates by a set of rules and procedures which ensure that employees are hired and promoted on the basis of merit and fitness for the job. Jobs are filled through competitive examinations.
A complete online application is required for this position. All application materials will be reviewed by a panel of subject matter experts. Those candidates considered to be the most qualified, based on the application materials submitted, will be invited to a written and/or oral examination, or an evaluation of education and experience.
Policy of Nondiscrimination
The County of Humboldt does not discriminate on the basis of mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. Human Resources is wheelchair-accessible by entering the Courthouse from the ramp located on the east side of the building next to the marked handicapped parking. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact Human Resources at (707) 476-2349 well in advance of the examination for assistance.
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
How to Apply
A complete, original application must be filed for each position you are interested in applying for. Although this is a County of Humboldt job position, and you may access the job flyer at http://www.humboldtgov.org/hr , the application must be submitted through the Merit System Services website at www.mss.ca.gov no later than the final filing date listed on the job flyer. The link for the Merit System Services website is located at the top of the job flyer. All applications are screened by subject matter experts. The most qualified candidates may then be invited for further testing.
It is important that your application show all the relevant experience and education you possess.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in this examination will be compared with the performance of others who take the test. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible. Scores will be provided in writing only.
To fill a vacancy, Merit Systems Services furnishes the employing department with the most qualified candidate names for the position.
EXAMINATION INFORMATION
WRITTEN EXAMINATION - WEIGHTED 100%
The written examination will consist of a multiple choice online written exam with the following four (3) test sections:
It is anticipated that the examination will be held during December 2024. Competitors who do not complete the written examination will be disqualified.
MEDICAL EXAMINATION: A pre-employment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS: Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES: Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.
PROBATIONARY PERIOD: Persons appointed to regular County positions serve a probationary period. This is normally six months, but may be up to one year. All designated safety employees serve a one year probationary period.
EMPLOYMENT ELIGIBILITY: It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.
Please Note: Extra Help positions are non-benefitted but may be eligible to purchase health insurance upon meeting the hours worked requirement under the Affordable Care Act (ACA).
RETIREMENT
The County of Humboldt participates in the CalPERS retirement system, with both the County and the employee making contributions toward the employee's retirement.
CalPERS Retirement Program: Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.
Our generous benefits package includes:Additional Insurance Coverage County-Provided Benefits Optional Benefits
Employees may elect to purchase additional coverage including:
VACATION
1 - 3 completed years of service = 12 days (192-hour cap)
4 - 10 completed years of service = 15 days (240-hour cap)
11 - 15 completed years of service = 20 days (320-hour cap)
16 - 20 completed years of service = 25 days (400-hour cap)
21+ completed years of service = 30 days (480-hour cap)
HOLIDAYS
Employees earn 15 paid holidays per year (specific dates as defined in their specific Memorandum of Understanding (MOU)), including 2 personal holidays.
SICK LEAVE
Employees earn 12 sick days per year with an unlimited cap on sick day accumulation.
PUBLIC SERVICE LOAN FORGIVENESS
The County is a Public Service Loan Forgiveness certified employer.
INCENTIVE PAY
County employees may be eligible for additional incentive pay, such as on-call pay, shift differential pay, locked facility pay, or annual uniform allowance, as defined in their specific MOU.
01
Any other coursework, training or experience you would like to add that directly relates to this position.
Required Question
Location : Humboldt County - Eureka, CA
Job Type: Full-time
Job Number: MSS04788
Department: DHHS-Merit System Services
Opening Date: 11/15/2024
Closing Date: 11/29/2024 11:59 PM Pacific
DEFINITION
This is a County of Humboldt job position; however, the job application is submitted through Merit System Services. To apply for this position, click on this link
Under general supervision, performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs and services; may perform initial applicant/customer screening; performs related work as required.
DISTINGUISHING CHARACTERISTICS
Office Assistant I is the entry level class in the Office Assistant series. Initially under close supervision, incumbents learn office and County procedures and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry, and performs tasks that are more structured and repetitive than those assigned to higher level Office Assistant II. As experience is gained and skills and knowledge are developed, there becomes a greater independence of action within established guidelines. This class is alternately staffed with Office Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.
Office Assistant II is the journey level class of this series, fully competent to independently perform a variety of responsible office support duties. Employees at this level are expected to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the appropriate supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level Office Assistant I. Office Assistant II is distinguished from Senior Office Assistant in that the latter may be assigned lead worker responsibilities, work with a higher degree of independence and perform the more complex office support work.
EXAMPLES OF DUTIES
- Acts as receptionist and receives and screens visitors and customers; uses multiline system to answer telephone calls and obtains information to determine appropriate resource, action, document, or staff referral to meet customer needs.
- Addresses complaints and explains regulations to customers or the public.
- Responds to inquiries regarding departmental functions, services, policies, and procedures.
- Explains the proper use of forms and documents.
- Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
- Schedules customer appointments and maintains schedules for technical or professional staff.
- Composes and types correspondence, reports, memos, and other documents.
- Reviews and processes forms and documents in accordance with established guidelines and procedures.
- Monitors and updates manual or electronic files.
- Operates a variety of standard office equipment.
- Compiles information to respond to questions or address issues.
- Reviews submitted forms or applications to verify accuracy and completeness.
- Operates automated systems, or other department specific computer systems.
- Maintains accurate department and customer records.
- May perform initial screening of applications for departmental services.
- Performs related duties as assigned.
QUALIFICATIONS
NOTE: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.
Knowledge of:
- General office functions, procedures, equipment, and filing systems.
- General goals and purposes of department programs, services, and operations.
- English grammar, spelling, and punctuation.
- Word processing, spreadsheet, database, email, and calendaring automated systems.
Skill in:
- Explaining policies, procedures, and regulations governing program operations.
- Analyzing situations involving rules and regulations and demonstrating good judgment when making decisions.
- Quickly and accurately entering and retrieving data using an automated system.
- Communicating effectively both orally and in writing.
- Interacting with individuals from various educations, socioeconomic, and ethnic backgrounds.
- Working cooperatively as part of a team.
- Identifying and correcting inaccurate or inconsistent information.
- Listening attentively and understanding oral information provided.
- Prioritizing, planning, and organizing one's own work.
Other Requirements:
Specified positions may require possession of a valid California driver's license for the class of vehicle required to carry out job-related duties. Some positions may require the ability to type at a net corrected speed of 45 words per minute. Specified positions may require evening, weekend or other off-shift work.
Desirable Education and Experience:
A typical way to obtain the knowledge and skill outlined above is:
Office Assistant I: Six months of office support work or other training and experience related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public, or other clerical duties which demonstrate possession of the basic knowledge and skills outlined above.
Office Assistant II: In addition to the above, one year of general clerical or office assistance experience at a level equivalent to the County's class of Office Assistant I.
WORKING CONDITIONS & ADDITIONAL INFORMATION
CalPERS Retirement
- Tier I: Prior to 7/5/2012: 2.7 @ 55
- Tier II: Post 7/6/2012: 2.0 @ 55
- Tier III: Post 1/1/2013: 2.0 @ 62
Selection Procedure
The County's Human Resources system operates by a set of rules and procedures which ensure that employees are hired and promoted on the basis of merit and fitness for the job. Jobs are filled through competitive examinations.
A complete online application is required for this position. All application materials will be reviewed by a panel of subject matter experts. Those candidates considered to be the most qualified, based on the application materials submitted, will be invited to a written and/or oral examination, or an evaluation of education and experience.
Policy of Nondiscrimination
The County of Humboldt does not discriminate on the basis of mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. Human Resources is wheelchair-accessible by entering the Courthouse from the ramp located on the east side of the building next to the marked handicapped parking. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact Human Resources at (707) 476-2349 well in advance of the examination for assistance.
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
How to Apply
A complete, original application must be filed for each position you are interested in applying for. Although this is a County of Humboldt job position, and you may access the job flyer at http://www.humboldtgov.org/hr , the application must be submitted through the Merit System Services website at www.mss.ca.gov no later than the final filing date listed on the job flyer. The link for the Merit System Services website is located at the top of the job flyer. All applications are screened by subject matter experts. The most qualified candidates may then be invited for further testing.
It is important that your application show all the relevant experience and education you possess.
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in this examination will be compared with the performance of others who take the test. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible. Scores will be provided in writing only.
To fill a vacancy, Merit Systems Services furnishes the employing department with the most qualified candidate names for the position.
EXAMINATION INFORMATION
WRITTEN EXAMINATION - WEIGHTED 100%
The written examination will consist of a multiple choice online written exam with the following four (3) test sections:
- Written Communication / Grammar
- Filing and Sorting
- Data Accuracy
It is anticipated that the examination will be held during December 2024. Competitors who do not complete the written examination will be disqualified.
MEDICAL EXAMINATION: A pre-employment medical examination provided by the County may be required upon offer of employment.
OTHER EXAMINATIONS: Some positions also require psychological evaluation and/or extensive background investigation.
LICENSES: Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.
PROBATIONARY PERIOD: Persons appointed to regular County positions serve a probationary period. This is normally six months, but may be up to one year. All designated safety employees serve a one year probationary period.
EMPLOYMENT ELIGIBILITY: It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.
Please Note: Extra Help positions are non-benefitted but may be eligible to purchase health insurance upon meeting the hours worked requirement under the Affordable Care Act (ACA).
RETIREMENT
The County of Humboldt participates in the CalPERS retirement system, with both the County and the employee making contributions toward the employee's retirement.
CalPERS Retirement Program: Employees fall into one of the following tiers based on the date you first start working for the County or any other employer that uses CalPERS for retirement.
- Tier I - Prior to 7/5/2012: 2.7% @ 55
- Tier II - Post 7/6/2012: 2% @ 55
- Tier III - Post 1/1/2013: 2% @ 62
- 2% means that for every year you work for the County, you will receive 2% of your maximum annual pay rate for every year that you work for us (or other CalPERS employers) if you work the required minimum number of years (that's called vesting) and retire after the age following the @.
- For example, if you work 20 years and retire at 62 years of age, you will receive 20 x 2% or 40% of your maximum annual pay rate every year in retirement payments.
Our generous benefits package includes:
- Health Insurance
- Medical: Multiple plan options available through CalPERS
- County covers majority of employee premium and contributes to dependent coverage
- Dental: Full premium coverage for employees and all dependents
- Vision: Full premium coverage for employees and eligible dependents
- Life Insurance
- Longevity Pay
- Educational Reimbursement
- Deferred Compensation
- Employee Assistance Program
- Bus Pass Program
Employees may elect to purchase additional coverage including:
- Supplemental Life Insurance with guaranteed issuance period at time of hire
- Flexible Spending Accounts
VACATION
1 - 3 completed years of service = 12 days (192-hour cap)
4 - 10 completed years of service = 15 days (240-hour cap)
11 - 15 completed years of service = 20 days (320-hour cap)
16 - 20 completed years of service = 25 days (400-hour cap)
21+ completed years of service = 30 days (480-hour cap)
HOLIDAYS
Employees earn 15 paid holidays per year (specific dates as defined in their specific Memorandum of Understanding (MOU)), including 2 personal holidays.
SICK LEAVE
Employees earn 12 sick days per year with an unlimited cap on sick day accumulation.
PUBLIC SERVICE LOAN FORGIVENESS
The County is a Public Service Loan Forgiveness certified employer.
INCENTIVE PAY
County employees may be eligible for additional incentive pay, such as on-call pay, shift differential pay, locked facility pay, or annual uniform allowance, as defined in their specific MOU.
01
Any other coursework, training or experience you would like to add that directly relates to this position.
Required Question