Emerald Logistix
Data Entry Customer Service
Emerald Logistix, Philadelphia, PA, United States
About Core X Plug:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
The Data Entry Customer Service Representative combines accurate data entry skills with exceptional customer service abilities. This role involves managing customer inquiries, processing information efficiently, and ensuring that all data is recorded and maintained accurately.
Pay Range:
$900- $1150 per week
Responsibilities:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
The Data Entry Customer Service Representative combines accurate data entry skills with exceptional customer service abilities. This role involves managing customer inquiries, processing information efficiently, and ensuring that all data is recorded and maintained accurately.
Pay Range:
$900- $1150 per week
Responsibilities:
- Enter, update, and maintain data in the company's database systems with high accuracy.
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolve customer issues by providing information, troubleshooting, and escalating as needed.
- Verify and validate data to ensure consistency and integrity.
- Assist customers in navigating the company's services, processes, or products.
- Collaborate with internal teams to address customer needs and improve satisfaction.
- Generate reports from data systems as requested by management.
- High school diploma or equivalent (Associate's degree is a plus).
- Previous experience in data entry or customer service roles is preferred.
- Proficiency in typing with a high level of accuracy.
- Strong communication skills and a customer-focused approach.
- Familiarity with Microsoft Office Suite (Excel, Word) and CRM systems.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and work effectively under deadlines.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Training and development opportunities
- Opportunities for career advancement within the company
- Employee wellness programs