Data Entry Customer Service

Job Advertisement: Data Entry Customer Service at Malibu Events

Are you looking for a dynamic opportunity to kickstart your career in customer service while utilizing your knack for data entry? Malibu Events is seeking a meticulous and customer-oriented individual to join our team as a Data Entry Customer Service Representative in Houston, TX.

Location: Houston, TX

Salary: $39,000 - $49,000

Job Description:As a Data Entry Customer Service Representative, you'll be at the forefront of our customer interactions, ensuring seamless communication and accurate data management. Your responsibilities will include:

• Responding to customer inquiries promptly and professionally via phone, email, or chat.
• Recording and maintaining accurate customer information in our database.
• Processing orders, payments, and refunds accurately and efficiently.
• Collaborating with various departments to resolve customer issues and inquiries.

Responsibilities:

• Provide exceptional customer service to all clients, maintaining a positive and empathetic attitude.
• Accurately enter and update customer information in the company database.
• Ensure timely resolution of customer concerns or complaints, escalating issues when necessary.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Adhere to company policies and procedures while maintaining confidentiality of customer information.

Qualifications:

• High school diploma or equivalent; associate's degree preferred.
• Proven experience in customer service or data entry role.
• Proficiency in Microsoft Office Suite and data entry software.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary with the opportunity for advancement.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holidays.
• 401(k) retirement savings plan with company match.
• Ongoing training and professional development opportunities.
• Vibrant and inclusive company culture with team-building events and activities.