The Johns Hopkins University
Practice Management Analyst
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
We are seeking a
Practice Management Analyst
who will be responsible for DOM ambulatory practice management analysis, reporting, project management, business planning and program development across 13 clinical Divisions. The Practice Management Analyst functions as an advisor to the Administrators, Faculty and Department Chair in tactical planning for the Department and acts as the Department’s representative on appropriate committees and work groups both internal and external to Johns Hopkins. The Practice Management Analyst performs regular performance measurement and analysis and reports on such to the Administrators, faculty and Chairwoman. The position also monitors data to provide meaningful feedback and trends to improve practice performance and aligns operations to meet the needs of ambulatory patient care. Under the direction of the CAO, the Practice Management Analyst develops business plans with emphasis on ambulatory clinical programs which support Institutional strategic goals. This position reports directly to the Director for Ambulatory Operations & Access Services and receives direction on data analytics projects and initiatives from the Business Analytics and Clinical Data Program Manager. Specific Duties & Responsibilities Ambulatory Informatics - Data Analytics (40%) The Practice Management Analyst works closely with all DOM Divisions, other Departments’ representatives, and JHU Administration. Performs data collection, review, analysis and reporting for all practice business operations. Responsible for data analytics and additional support of performance measures, ongoing measurement, data collection, reporting, data visualizations and information dissemination. Work with Department of Medicine IT team to develop and maintain interactive outpatient dashboards utilizing Tableau or MedVitals. Compare departmental activities to industry benchmarks for successful clinical practice performance. Report findings to Department and division leaders. Ensures that the use of business intelligence applications enhances clinical & business decision-making capabilities. Prepare timely and accurate ad hoc practice management analysis/reports such as staffing level, physician productivity, space utilization, access/capacity, new clinical practice initiative, business plans, professional fee billing assessments etc. Provide recommendations on findings. Provide outpatient report support to department and division Ambulatory Practice Managers and Administrators by developing reporting tools and corresponding user references and training sessions. Collaborate with the Director of Patient Access Services for the DOM to track key performance indicators (referrals, template utilization, etc.) Translate this information into meaningful action plans to improve Patient Access to DOM ambulatory services. Project Management (30%) Lead and manage projects that support the operational and strategic goals of the Department of Medicine (DOM), including creating detailed project plans, timelines, and deliverables. Support divisional ambulatory administrators with division-led projects, particularly by providing data analysis and reporting capability to inform operational decisions. Coordinate with internal stakeholders (faculty, administrators, and division leaders) and external partners to ensure projects align with institutional objectives and foster seamless communication between teams. In collaboration with Director, identify inefficiencies within clinical practice operations and implement process improvement projects using best practices in healthcare and business management. Primary Care Transformation & Leadership (20%) Develop and implement comprehensive communications, tools and project plans for identified Quality metrics. Partner with clinic leadership on improving operations and communication amongst the practices. Participate in the review of PQRS, HEDIS, Value Based Purchasing and other population health metrics that impact the care delivery model. Serve as the MD PCP program and financial manager and assist with developing and operationalizing workflows to assist the practices in meeting the quality and utilization goals of the program. Participate in all Hospital and ED coordination efforts. Assist primary care practices with data analytics/visualization and information dissemination as it relates to primary care transformation. Participate in Primary Care Leadership committees and workgroups. Quality & Safety (5%) In collaboration with the Associate Vice Chair for Ambulatory Quality & Safety develop and implement patient quality and safety programs and initiatives. Support the DOM clinical divisions as related to Patient Experience. Participate on various JHM Quality and Patient Experience committees and workgroups. Business Planning & Development (5%) Under the direction of the DOM CAO, develops and participates in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans and presentation of written reports on prospective and existing clinical and research programs. Formulate tactical business plans in conjunction with administrative leaders in the SOM, JHHS, and other affiliated institutions. Prepares and presents financial analyses and business plans to DOM and Institutional executive leadership committees for approval and funding decisions. Develops business planning templates to support clinical divisions with preparation of new faculty and new program business plans. Special Knowledge, Skills & Abilities Advanced proficiency in the use of MS Office; knowledge of JHU policies, procedures, and administrative/financial systems preferred. Previous work experience in administration at a higher education institution with a strong customer service orientation preferred. Requires the ability to compile, analyze and interpret patient/physician data. Basic knowledge of medical terminology and clinical informatics for positions working with patient-related data. Must be able to present and format data and technical information for various end users. Must also be able to make detailed recommendations for further data analysis. Must be able to communicate effectively with all levels of staff and management including, JHM executive leadership, department/division leaders, consultants etc. Must have demonstrated skills working and responding to various customer requests for data and information. Must have solid project management skills. Requires the ability to deliver end user reports and information within established timeframes. Analytical ability required to gather data and perform transformation and analysis. Ability to problem-solve creatively and analyze processes, systems and complex data sets. Highly proficient with business intelligence techniques and tools for the acquisition and transformation of raw data into meaningful and useful information for business and analysis purposes. Ability to problem-solve creatively and analyze processes and systems. Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction. Ability to prioritize own work and work of staff as needed. Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines. Excellent communication and customer service skills with the ability to work well under pressure. Very strong organizational skills, analytical and problem-solving abilities, and attention to detail. Ability to maintain confidentiality. Minimum Qualifications Bachelor’s Degree in Health or Business Administration, or other related field required, and a minimum of three years of experience. In depth understanding of medical operations and physician practice management as usually acquired in 3-5 years applicable experience. Working knowledge of information systems, revenue cycle, communication and presentation skills, plus advanced analytical ability to identify data requirements, and analyze complex reports. Advanced Microsoft Office skills with emphasis on Excel and PowerPoint. Preferred Qualifications Master’s Degree in Health or Business Administration, or another related field. Classified Title: Practice Management Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually ($100,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: M-F; 8:30-5:00 Exempt Status: Exempt Location: Hybrid/School of Medicine Campus Department name: SOM DOM General Admin Chairmans Offf Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
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Practice Management Analyst
who will be responsible for DOM ambulatory practice management analysis, reporting, project management, business planning and program development across 13 clinical Divisions. The Practice Management Analyst functions as an advisor to the Administrators, Faculty and Department Chair in tactical planning for the Department and acts as the Department’s representative on appropriate committees and work groups both internal and external to Johns Hopkins. The Practice Management Analyst performs regular performance measurement and analysis and reports on such to the Administrators, faculty and Chairwoman. The position also monitors data to provide meaningful feedback and trends to improve practice performance and aligns operations to meet the needs of ambulatory patient care. Under the direction of the CAO, the Practice Management Analyst develops business plans with emphasis on ambulatory clinical programs which support Institutional strategic goals. This position reports directly to the Director for Ambulatory Operations & Access Services and receives direction on data analytics projects and initiatives from the Business Analytics and Clinical Data Program Manager. Specific Duties & Responsibilities Ambulatory Informatics - Data Analytics (40%) The Practice Management Analyst works closely with all DOM Divisions, other Departments’ representatives, and JHU Administration. Performs data collection, review, analysis and reporting for all practice business operations. Responsible for data analytics and additional support of performance measures, ongoing measurement, data collection, reporting, data visualizations and information dissemination. Work with Department of Medicine IT team to develop and maintain interactive outpatient dashboards utilizing Tableau or MedVitals. Compare departmental activities to industry benchmarks for successful clinical practice performance. Report findings to Department and division leaders. Ensures that the use of business intelligence applications enhances clinical & business decision-making capabilities. Prepare timely and accurate ad hoc practice management analysis/reports such as staffing level, physician productivity, space utilization, access/capacity, new clinical practice initiative, business plans, professional fee billing assessments etc. Provide recommendations on findings. Provide outpatient report support to department and division Ambulatory Practice Managers and Administrators by developing reporting tools and corresponding user references and training sessions. Collaborate with the Director of Patient Access Services for the DOM to track key performance indicators (referrals, template utilization, etc.) Translate this information into meaningful action plans to improve Patient Access to DOM ambulatory services. Project Management (30%) Lead and manage projects that support the operational and strategic goals of the Department of Medicine (DOM), including creating detailed project plans, timelines, and deliverables. Support divisional ambulatory administrators with division-led projects, particularly by providing data analysis and reporting capability to inform operational decisions. Coordinate with internal stakeholders (faculty, administrators, and division leaders) and external partners to ensure projects align with institutional objectives and foster seamless communication between teams. In collaboration with Director, identify inefficiencies within clinical practice operations and implement process improvement projects using best practices in healthcare and business management. Primary Care Transformation & Leadership (20%) Develop and implement comprehensive communications, tools and project plans for identified Quality metrics. Partner with clinic leadership on improving operations and communication amongst the practices. Participate in the review of PQRS, HEDIS, Value Based Purchasing and other population health metrics that impact the care delivery model. Serve as the MD PCP program and financial manager and assist with developing and operationalizing workflows to assist the practices in meeting the quality and utilization goals of the program. Participate in all Hospital and ED coordination efforts. Assist primary care practices with data analytics/visualization and information dissemination as it relates to primary care transformation. Participate in Primary Care Leadership committees and workgroups. Quality & Safety (5%) In collaboration with the Associate Vice Chair for Ambulatory Quality & Safety develop and implement patient quality and safety programs and initiatives. Support the DOM clinical divisions as related to Patient Experience. Participate on various JHM Quality and Patient Experience committees and workgroups. Business Planning & Development (5%) Under the direction of the DOM CAO, develops and participates in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, implementation plans and presentation of written reports on prospective and existing clinical and research programs. Formulate tactical business plans in conjunction with administrative leaders in the SOM, JHHS, and other affiliated institutions. Prepares and presents financial analyses and business plans to DOM and Institutional executive leadership committees for approval and funding decisions. Develops business planning templates to support clinical divisions with preparation of new faculty and new program business plans. Special Knowledge, Skills & Abilities Advanced proficiency in the use of MS Office; knowledge of JHU policies, procedures, and administrative/financial systems preferred. Previous work experience in administration at a higher education institution with a strong customer service orientation preferred. Requires the ability to compile, analyze and interpret patient/physician data. Basic knowledge of medical terminology and clinical informatics for positions working with patient-related data. Must be able to present and format data and technical information for various end users. Must also be able to make detailed recommendations for further data analysis. Must be able to communicate effectively with all levels of staff and management including, JHM executive leadership, department/division leaders, consultants etc. Must have demonstrated skills working and responding to various customer requests for data and information. Must have solid project management skills. Requires the ability to deliver end user reports and information within established timeframes. Analytical ability required to gather data and perform transformation and analysis. Ability to problem-solve creatively and analyze processes, systems and complex data sets. Highly proficient with business intelligence techniques and tools for the acquisition and transformation of raw data into meaningful and useful information for business and analysis purposes. Ability to problem-solve creatively and analyze processes and systems. Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction. Ability to prioritize own work and work of staff as needed. Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines. Excellent communication and customer service skills with the ability to work well under pressure. Very strong organizational skills, analytical and problem-solving abilities, and attention to detail. Ability to maintain confidentiality. Minimum Qualifications Bachelor’s Degree in Health or Business Administration, or other related field required, and a minimum of three years of experience. In depth understanding of medical operations and physician practice management as usually acquired in 3-5 years applicable experience. Working knowledge of information systems, revenue cycle, communication and presentation skills, plus advanced analytical ability to identify data requirements, and analyze complex reports. Advanced Microsoft Office skills with emphasis on Excel and PowerPoint. Preferred Qualifications Master’s Degree in Health or Business Administration, or another related field. Classified Title: Practice Management Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually ($100,000 targeted; Commensurate with experience) Employee group: Full Time Schedule: M-F; 8:30-5:00 Exempt Status: Exempt Location: Hybrid/School of Medicine Campus Department name: SOM DOM General Admin Chairmans Offf Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
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