Dyson GmbH
Vice President, Customer Service, Americas
Dyson GmbH, Bedford, New York, United States,
Summary
Salary: Competitive Team: Customer Service and Inside Sales Location: United States - New York Office About Us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the Role
Our Owners are our utmost priority. The Americas Customer Service teams play an invaluable role within this ambition, as direct contact gives us millions of opportunities to create, offer, and surprise them with a seamless and inspiring product experience. The Vice President, Customer Service has direct accountability for the development and delivery of the many multi-channel experiences that we offer our Shoppers and Owners. They will lead a high-performing team to continuously develop and transform our offering into a future-proof, multichannel, scalable, and world-class experience for all Dyson Owners today and for years to come. Accountabilities
Create and deploy a vision for continuous development and evolution of the Customer Service and Dyson Service Center experience. Lead and develop a strong, high performing and driven Customer Services teams across the Americas markets (US, Canada, and LATAM). Set the strategic vision for the Customer Services teams, establishing the standard of quality and translating these into meaningful and actionable deliverables. Optimize and drive the revenue stream through the Customer Service experience. Act as the subject matter expert in the symbiosis between digital OE, CS operating systems, and the day-to-day functioning of a world-class contact center. Be responsible for the budgetary control for Contact Centers across all Americas markets. Proactively use insight gained from across the customer service and OE teams to lead the development of an accurate multi-channel forecast. Operate as a senior member of the Dyson Americas leadership team. Work collaboratively within a cross-functional matrix organization. Manage the Contact Center budgets on a monthly basis. Lead the regular review of insights from customer satisfaction surveys. Support the Regional President and Managing Directors in creating a clearly defined and measurable
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Salary: Competitive Team: Customer Service and Inside Sales Location: United States - New York Office About Us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the Role
Our Owners are our utmost priority. The Americas Customer Service teams play an invaluable role within this ambition, as direct contact gives us millions of opportunities to create, offer, and surprise them with a seamless and inspiring product experience. The Vice President, Customer Service has direct accountability for the development and delivery of the many multi-channel experiences that we offer our Shoppers and Owners. They will lead a high-performing team to continuously develop and transform our offering into a future-proof, multichannel, scalable, and world-class experience for all Dyson Owners today and for years to come. Accountabilities
Create and deploy a vision for continuous development and evolution of the Customer Service and Dyson Service Center experience. Lead and develop a strong, high performing and driven Customer Services teams across the Americas markets (US, Canada, and LATAM). Set the strategic vision for the Customer Services teams, establishing the standard of quality and translating these into meaningful and actionable deliverables. Optimize and drive the revenue stream through the Customer Service experience. Act as the subject matter expert in the symbiosis between digital OE, CS operating systems, and the day-to-day functioning of a world-class contact center. Be responsible for the budgetary control for Contact Centers across all Americas markets. Proactively use insight gained from across the customer service and OE teams to lead the development of an accurate multi-channel forecast. Operate as a senior member of the Dyson Americas leadership team. Work collaboratively within a cross-functional matrix organization. Manage the Contact Center budgets on a monthly basis. Lead the regular review of insights from customer satisfaction surveys. Support the Regional President and Managing Directors in creating a clearly defined and measurable
#J-18808-Ljbffr