Sr. Program Manager, SPT Governance

Job ID: 2840798 | Amazon.com Services LLC As we strive to be earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses. We are looking for an exceptional Program leader to help us develop new ways to build trust and loyalty with sellers, who represent more than half of all products sold on Amazon. Millions of sellers around the globe have built their businesses on Amazon, and in this role, you will be charged with building programs and products that ensure Amazon remains the best place for them to sell online. In this role, you will define the strategy and execution plans to programmatically scale high visibility and complex tax and/or trade compliance programs, in partnership with Business and Policy leaders, to protect Sellers and Customers. You will influence cross VP organizations to (1) define the Seller Experience (SX) and engagement programs to increase compliance, (2) shape the risk appetite for executive leadership, (3) design and audit the seller enforcement strategy to ensure business continuity for Amazon and Sellers. The ideal candidate is motivated and agile, with strong project management skills and excellent stakeholder management and communication. Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, and working cross functionally with operations and engineering teams. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic environment. Candidate should be able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment. Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role. From Day 1, Program Managers at Amazon are given ownership of large products; the autonomy to think strategically and make data driven decisions; and the ability to drive significant impact to the customer experience and the business. Key job responsibilities

This position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills. Protect our selling partners' selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writer. Audit outcomes and escalate unforeseen challenges to senior leadership. Partner with internal Selling Partner Trust and Policy teams to design enforcement strategies that ensure compliance while maintaining the best possible SX. A day in the life

Protect our selling partners' selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writer. About the team

We are a mission-driven team from the ground up focused on building trust with our Selling Partners. We aim to be the voice of seller in our work and help drive success of our SPs in the store. This team is for you if you are a self-starter, curious, and want to drive measurable improvement to sales for our selling partners and stores. Positioned at the forefront of Amazon's store integrity, our work has a significant impact, maintaining trust and reliability. High visibility across the organization and with our SPs underscores our commitment to upholding Amazon's highest standards. We have material contribution to the selling experience in our stores and have multiple goals up to Board of Directors to improve SX day after day. This role requires someone that is an effective writer, curious, with an ability to earn trust. We are just getting started and this is your chance to get in on the ground floor. This candidate will be part of a fast-paced and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress. BASIC QUALIFICATIONS

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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