Business Analyst Job at iWorks Corporation in Reston

Title: Business Analyst - Multiple Roles

Location: Remote

About iWorks:

iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.

We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Profit Sharing; Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment. 

About this position:

We are seeking a highly skilled and motivated Business Analyst to join our dynamic team. In this role, you will collaborate with stakeholders to gather and document business requirements, analyze processes and data, and bridge communication between business and technical teams. Your responsibilities will include prioritizing and managing requirements, conducting data analysis, and identifying opportunities for process improvement. You will play a key role in ensuring the successful implementation of projects by facilitating effective communication, overseeing user acceptance testing, and providing training and support.

Salary Range: Commensurate with the candidate's skills, experience, location, and qualifications.

• 0-3 years of relevant experience - 50k to 65k

• 3-6 years of relevant experience - 65k to 80k

On a day-to-day basis, you will:

1. Provide responsive, timely, courteous, and professional customer support via customer service support application for inquiries related to application usage, technical issues, and resolutions.
2. Respond to electronic communications from the user community.
3. Ensure customer satisfaction and maintain positive business relations during all interactions.
4. Create, maintain, and update support tickets with information about the problem and its resolution.
5. Collaborate with cross-functional teams to achieve shared understanding and project success while identifying and addressing process enhancements and risks.
6. Assist in developing and preparing various correspondence and documentation, including Standard Operating Procedures and reports.
7. Work with stakeholders to capture business objectives and requirements.
8. Organize and conduct knowledge sharing and training for internal and external stakeholders.
9. Assist with translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools

Required Education/Qualifications:

• Security Clearance: Secret security clearance fully adjudicated.
• Education: Associate degree or higher in business administration, technical writing, process optimization, information technology, or related fields.
• Tools and Technologies: Familiar with one or more of the ServiceNow, Git, Jira and other similar tools.
• Experience Levels: Roles classified based on experience levels and proficiency in tools and technology. 0-3 years for Junior roles and 3-6 years for Mid-level
• Skills: Proficiency in business analysis, data analysis, and problem-solving abilities, excellent communication and interpersonal aptitude.
• Personal Attributes: Self-driven, customer-focused, and detail-oriented with a focus on accuracy.
• Team Collaboration: Strong communication skills are essential, enabling effective teamwork and project leadership.
• Process & Methodology: Familiarity with Agile and DevSecOps methodologies and project management.

Preferred Qualifications:

• Subject Matter Expertise: Familiarity with Personnel Security and supporting systems like DISS / DCII / CATS / JVS / e-QIP/ JPAS / CVS / SII / PIPS is a plus.
• CompTIA Security+ Certification - preferred but not a requirement
• Experience writing SQL preferred but not a requirement

Potential Career Growth Opportunities:

Depending on your drive and aspirations, this role provides a foundation for various career paths over the next 3 to 5 years, including:

• Customer Experience Manager: Transition into managing and enhancing customer support teams and satisfaction initiatives.

• Business/System Analyst: Move into analyzing and aligning business objectives with technical solutions.

• Project Manager: Advance to leading teams in project management and process improvements.

• Technical Writer/Trainer: Specialize in creating instructional materials or leading training programs.

• Product Manager: Progress to overseeing product development and aligning with business goals.

FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristics

iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.