Cafe Manager

Fiddleheads Coffee Roasters has an incredible opportunity for a person that is passionate about leadership We are looking for someone with customer service management experience to join our team and lead all aspects of one of our cafes. If you thrive in a customer service setting, enjoy team development and are driven to produce results, we'd love to hear from you. About Us: Founded in Thiensville, WI, Fiddleheads is a family-owned specialty coffee company with eight cafes, a “small-batch” coffee roastery and our own artisan bakery. Since Fiddleheads first opened in 1996, we have grown and transformed, however our commitment to providing our customers with a unique and exceptional experience remains unchanged. Our passion for excellence is evident as we provide our customers with the finest quality products and services in the industry. From hand-selecting the highest quality green coffee beans from across the globe to developing the finest bakery, breakfast and lunch items to hiring, training and developing our incredible team of baristas and café leaders, everything we do is done to ensure that every customer is astonished. Are you looking to use your leaderships skills in a fast-paced, coffee fueled environment? We are searching for those with food service/retail management experience to join our team. This position starts at $50,000 with performance based incentives, flexible scheduling, PTO, health care benefits, free coffee, and employee discounts. Position Overview: Café Managers at Fiddleheads are committed to customer astonishment first and foremost. They foster an environment of teamwork and cooperation amongst our baristas to ensure optimal service is provided to our customers. As a Café Manager, you are responsible for the smooth running of day to day operations in the café, including weekly ordering as well as inventory and cash management. Through your leadership and ongoing training of team members, your presence as a Café Manager will guide your team members in setting Fiddleheads apart in the minds of our customers. As a Café Manager, you will report to the Director of Café Operations. Responsibilities: Customer Astonishment Create and lead a positive and constructive team atmosphere among baristas Maintain the ongoing supervision and training of all baristas within the café Nurture friendly relationships with customers to increase loyalty and boost our reputation Advise baristas on best ways to resolve issues with customers while delivering excellent service Manage day to day operations of the café: cash management and handling, ensuring all café areas are clean and tidy, develop and maintain team accountability and improvements that adhere to Standard Operating Procedures (SOP’s) Know all aspects of our operations withing the café and successfully respond to any/all gaps or interruptions in our service due to staffing issues and emergencies Assist in identifying café talent needs, team development and promotions Develop efforts to increase sales within your operation through superior customer satisfaction and actively promoting all Fiddleheads products Take a daily active role in bar operations, kitchen duties, and serving customers Perform other duties or projects as assigned Job Requirements: Passionate about customer service Ability to lead an efficient team in a high-energy and fast-paced environment Strong communication and organization skills Flexibility in scheduling Ability to be on your feet for long periods of time Previous management experience required Serv Safe Certified or able to be certified Job Type: Full-time Salary: $50,000.00 to $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Employee discount Flexible schedule Paid time off Paid training Experience level: 2 years Restaurant type: Bakery Café Coffee shop Weekly day range: Monday to Friday Weekends as needed Education: High school or equivalent (Required) Experience: Leadership: 2 years (Required) License/Certification: Driver's License (Required)