Deputy Chief of Maintenance (Fleet Division) - Operations Officer V

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF "MAINTENANCE" - FLEET MANAGEMENT DIVISION

POSTING DATE: 10/29/2024

SALARY RANGE: $93,622.00 - $149,726.00, Annually

BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION: All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

SUMMARY OF POSITION: The Deputy Chief of Maintenance for the Fleet Management Division assists with leading a team of approximately 187 and will have direct oversight of and direct the day-to-day maintenance and repairs for the Fleet Management Division on an annual basis. The Deputy Chief of Maintenance will oversee multiple facilities within the Fleet Management Division located throughout the City. This will ensure that building maintenance is properly coordinated and adheres to industry best practices to guarantee efficient, safe, and timely vehicle maintenance and repairs for the City of Baltimore. The incumbent reports directly to the Chief of Baltimore City’s Department of General Services (DGS) Fleet Division.

ESSENTIAL FUNCTIONS:

• Oversees and directs the day-to-day maintenance and repairs for the City which equates to approximately $41 million dollars on an annual basis for multiple facilities within the Fleet Management Division.
• Provides oversight of Building Maintenance Staff to optimize team productivity and minimize labor expenses. Continuously monitors and enhances Fleet Maintenance performance to achieve effective and efficient service, minimizes downtime and contains costs. Stays informed about new industry trends and technologies as it pertains to Fleet Maintenance and Zero Emission vehicle maintenance. Available and “on call” for all emergencies twenty-four (24) hours a day, seven (7) days a week.
• Directly supervises two (2) Fleet Superintendents, oversees thirteen (13) supervisors who manage a total of one hundred and fifty (150) Fleet Facilities Maintenance employees across ten (10) different locations. Oversees Building Maintenance Staff to ensure optimal Fleet service levels and efficiency. Implements professional development programs to enhance team members’ understanding of powertrain, hydraulic, electrical, and chassis systems, and thus enables them to complete effective and efficient diagnosis and repairs. Supports the Fleet Superintendents with interviewing, hiring, and training employees, as well as career development planning, evaluating performance, addressing complaints, and resolving problems.
• Collaborates closely with the Fleet Management Chief and Deputy Chief of Administration to create, oversee, and manage the Fleet Division’s total $87 million dollar budget, including the development of related Key Performance Indicators (KPIs), dashboards, and Fleet Management’s Fiduciary Accounting Software and Services (FASTER) data information system used for decision-making and strategic purposes. Responsible for identifying potential issues, assessing required resources, and managing information within the designated department segments according to any budgetary constraints.
• Utilizes extensive vehicle and equipment maintenance experience and data to monitor and enhance the “Preventative Maintenance” program. Serves as the Divisional lead. Manages the deployment of approximately two hundred and ninety-two (292) vehicles. This is an ongoing process throughout the year which includes preventive maintenance (PMs), housing all heavy equipment “attachments” to ensure that they are prepared for use, and utilizing the telematic system (FASTER) to track and report on all vehicles locations.
• Manages the relationship and performance of approximately one hundred and fifty (150) vendors, vehicle manufacturers, maintenance, and repair vendors for availability. Maintains Fleet vehicle performance to meet daily availability targets for essential vehicles and equipment. Streamlines the invoicing process. Additionally, the incumbent will identify potential contract change orders and develop spending authority requirements for new contracts based on budgetary and operational needs. Collaborates with the Deputy of Administration on any milestones and/or challenges as it relates to the portfolio of contracts for Fleet vehicles.
• Takes the lead by spearheading all special projects and initiatives as it relates to Building Maintenance tasks and vehicle inspections while fostering collaborative relationships with other City agencies, vendors, and community members. Creates and manages in-house towing operation which consists of ten (10) team members and approximately $2.5 million dollars of towing equipment. This will reduce vendor expenditures and provide better customer service to all City Agencies (clients). Responsible for converting the “Front Street” substation into an optimal Fleet facility.

EDUCATION AND EXPERIENCE REQUIREMENTS: A Bachelor’s degree from an accredited college or university and seven (7) years of experience in administrative or professional work, two (2) years of which must have included supervision or project management.

PREFERRED REQUIREMENTS: Minimum of five (5) years of senior management experience in Fleet management. Policy-driven and administrative knowledge to include four (4) years of experience managing homogeneous functions through subordinate supervisors.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of Fleet Management.
• Strong leadership skills. This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence. This person fosters a culture of employee engagement, rewards, and recognition.
• Genuine personality and disposition when communicating with people at all levels. This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees to the Mayor and across City agencies.
• Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation. The incumbent can multi-task and effectively address concurrent conditions/situations simultaneously.
• Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete projects.
• Possesses a thorough knowledge of the required principles, practices, regulations, and procedures of operating a governmental service organization.
• Ability to make recommendations regarding operating policies and administrative practices.
• Strong in negotiations. Has the keen ability to compromise when necessary and influence internal and external parties to consider new and different concepts and practices to bring about positive outcomes. This incumbent also takes the initiative to promote innovative ideas for the greater good of the Fleet Management Division, and the DGS Agency and Baltimore City as needed.

BENEFITS: The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here.

FINANCIAL DISCLOSURE: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

This position is an essential position of operations.

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