Thrive Global
Director, Sales and Customer Success Enablement
Thrive Global, San Francisco, CA, United States
Director, Sales and Customer Success Enablement
Must Haves:
- 5+ years experience in a high-performance sales organization in sales, enablement, or learning and development
- A strong understanding of the sales and customer success environments, including sales and customer success content, tools and training
- Experience with content management and learning management systems
- Able to build internal relationships with sales, customer success and marketing
- Fast learner who is driven by new challenges and experiences
- Strong presentation skills, with the ability to present topics clearly and succinctly
- Adaptable with ability to react quickly to changing direction without sacrificing quality
- Ability to work successfully in a high-energy, fast paced, rapidly changing environment
Responsibilities
- As the Director of GTM Enablement, you’ll play a critical role in onboarding, ramping and developing the go-to-market teams
- You are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functions
- Work with sales and customer success leadership to develop, execute, optimize and assess enablement programs
- Determine sales and customer success enablement priorities with sales and customer success stakeholders
- Communicate enablement strategy and KPIs to stakeholders
- Build a trusted relationship with sales reps and customer success managers
- Serve as a liaison between sales, customer success, marketing and product teams
- Provide effective onboarding and training programs for sales reps and customer success managers
- Lead the planning and executing of sales training events including sales kickoff
- Coordinate educational content for ongoing training
- Facilitate content creation and use with sales, customer success and marketing teams
- Gather and relay feedback to continuously iterate on the enablement strategy
- Use performance data to identify knowledge or skill gaps across the sales and customer success teams
- Lead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members