Chief Operating Officer (COO) - Workplace Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We manage 2.2 billion square feet across every industry and facility type including 52 of the Fortune 200. We empower our clients' core business by dynamically and efficiently managing their facilities, ensuring uptime, maximizing productivity, prioritizing occupant well-being, and driving sustainability. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we are committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

JLL Work Dynamics

JLL Work Dynamics delivers four core management services for both occupier and investor clients: Workplace Management, Project Management, Portfolio Services, and Property Management. We are advisory led, with a focus on client enterprise objectives. We leverage the industry’s most advanced data and technology platforms to drive the best outcomes for our clients. We are both global and local, delivering solutions with quality and consistency anywhere in the world. We also combine specialized sector expertise with unparalleled real estate experience.

The Opportunity

We are seeking an experienced and visionary Chief Operating Officer to lead our Workplace Management (WPM) division. The COO will be responsible for overseeing the operational efficiency, strategic growth, and innovation of our workplace management services, ensuring we deliver exceptional value to our clients while driving business performance.

Key Responsibilities:

Strategic Leadership:

• Through strong collaboration and influence, lead the global operational strategies for the WPM sub-business line.
• Align operational goals with overall company objectives and market trends.
• Drive innovation in WPM to meet evolving client needs.

Operational Excellence:

• Drive the WPM strategy across Work Dynamics, ensuring consistency and quality in service delivery.
• Coordinate and help optimize global WPM processes, systems, and practices to enhance efficiency and service delivery.
• Partner with WPM senior leadership to implement best practices and standardize operations across regions.

Stakeholder Management:

• Develop and grow strategic relationships with Work Dynamics Division Presidents, Managing Directors, Account Directors, and key clients.
• Partner with our Sales team on new business opportunities and drive growth across Work Dynamics.

Financial Performance:

• Drive profitable growth and cost optimization.
• Develop and monitor key objects and performance metrics across the WPM sub-business line.
• Partner with Finance to analyze financial data and trends to inform operational decision making.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team of workplace management professionals.
• Foster a culture of innovation, continuous improvement, and knowledge sharing across regional and global teams.
• Attract and retain top talent in the industry and support career development and succession planning.

Risk Management:

• Ensure compliance with relevant laws, regulations, and industry standards.
• Implement risk management strategies to protect the company and clients.
• Oversee the development and maintenance of business continuity plans.

Qualifications:

• Bachelor's degree in Business Administration, Real Estate, Facility Management, or related field.
• 15+ years of progressive experience in workplace management, facilities management, or related fields.
• Proven track record in executive leadership roles, preferably in a global organization.
• Strong understanding of real estate markets, workplace trends, and technology solutions.
• Excellent strategic thinking and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Demonstrated ability to lead large, diverse teams across multiple geographies.
• Experience in driving digital transformation and implementing innovative solutions.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

Estimated total compensation for this position:

250,000.00 – 500,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Atlanta, GA, Chicago, IL, Dallas, TX, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

#J-18808-Ljbffr