General Manager - Aviation Lounge
KLM Careers, Los Angeles, CA, United States
The Virgin Atlantic Clubhouse at LAX is seeking a General Manager (GM) with experience in managing airport lounge operations at a senior level. This role demands prior GM-level or director experience in upscale lounge environments within airport settings. The successful candidate will engage in culture training with Virgin Atlantic, including a week at the Virgin headquarters in England and additional training at various lounges on the East Coast.
This highly hands-on role requires managing all operational aspects, including payroll, HR, inventory, and daily guest interactions, while actively participating in all operations. A strong background in upscale service is essential, as the GM will lead a team to provide an exceptional guest experience in a luxurious environment.
Company Culture and Environment
Sodexo Live! promotes a culture that values customer service excellence and employee engagement. The work environment is dynamic and collaborative, focusing on delivering high-quality services that reflect Virgin Atlantic's luxury brand.
Career Growth and Development Opportunities
The successful candidate will receive extensive training and the opportunity to develop leadership skills while managing a dedicated team. This role provides a platform for career advancement within a prestigious organization in the hospitality sector.
Detailed Benefits and Perks
- Salary up to $110,000, with flexibility for exceptional candidates
- $5,000 relocation sign-on bonus paid after 30 days
- Opportunities for training and professional development
- Engaging work environment in a luxury lounge setting
Compensation and Benefits
- Competitive salary based on experience
- Relocation bonus for eligible candidates
- Comprehensive training programs
Why you should apply for this position today
This is an extraordinary opportunity to lead the Virgin Atlantic Clubhouse at LAX, set to open in March 2025. You will be a pivotal figure in delivering a unique guest experience and managing operations that reflect luxury and quality. If you are passionate about hospitality and have the skills to elevate service standards, we encourage you to apply.
Skills
- Proven leadership and management skills
- Extensive experience in food, beverage, and culinary services
- Strong attention to detail and commitment to customer service excellence
- Ability to manage multiple priorities in a high-paced environment
- Experience with automated food inventory and management systems
Responsibilities
- Oversee daily food operations to ensure high-quality service
- Achieve company and client financial targets
- Develop strong client and customer relationships
- Coach, mentor, and develop frontline staff
- Ensure compliance with food safety programs and regulatory standards
- Actively engage in hands-on daily service operations
Qualifications
- 5+ years of management experience
- 5+ years of functional experience in food and beverage services
- Experience managing high-end food and beverage outlets
- Proven success in leadership roles within upscale hospitality environments
Education Requirements
- Bachelor's Degree or equivalent experience preferred
Experience Requirements
- Minimum of 5 years management experience in an upscale hospitality setting
- Experience with automated food inventory and management systems
- Must be able to pass a TSA background check and obtain an LAX Airport Badge