Deputy Chief Information Officer - IT Operations

OFFICE OF THE COMPTROLLER

Posted On: 11/15/2024

Full-Time

Location: MANHATTAN

Exam May Be Required

Department: Information Systems

Salary Range: $160,000.00 – $180,000.00

Job Description

NOTE: This position is open to only to current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager; or, those who are currently reachable on the civil service list for either Computer Operations Manager and/or Computer Systems Manager civil service title.
To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the civil service exam for the Computer Operations Manager and/or Computer Systems Manager title on your resume and cover letter.

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together.

The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management.

The Deputy Chief Information Officer (DCIO) for IT Operations is a critical leadership role responsible for the oversight and management of core IT operations within the organization. Under the direction of the Assistant Comptroller of IT Operations, this position is instrumental in ensuring the delivery of reliable, efficient, and secure IT services that support the agency’s mission and objectives. Tasks include, but are not limited to, the following:

• Strategic Leadership: Develop and execute the IT operations strategy, aligning with the overall IT and organizational goals.
• Operational Excellence: Oversee the day-to-day operations of the Help Desk, Windows System Administration, and DevOps teams, ensuring optimal performance and service delivery.
• Service Management: Implement and maintain robust IT service management frameworks (e.g., ITIL) to optimize service delivery, incident management, problem resolution, and change management processes.
• Infrastructure Management: Manage the organization’s Windows infrastructure, including servers, workstations, and applications. Ensure system health, security, and performance.
• DevOps Integration: Foster a DevOps culture and collaborate with development teams to streamline software delivery and infrastructure management.
• Performance Management: Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure IT operations effectiveness and identify improvement opportunities.
• Risk Management: Identify, assess, and mitigate IT operational risks to protect the organization's data, systems, and infrastructure.
• Team Development: Build and lead a high-performing IT operations team, fostering a culture of innovation and continuous improvement.
• Vendor Management: Manage relationships with IT vendors and service providers, ensuring optimal performance and cost-effectiveness.
• Compliance: Ensure adherence to all relevant IT policies, procedures, and regulatory requirements.
• Perform other related work and assignments as may be required.

Minimum Qualifications

1. Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.
2. A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.
3. A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

Preferred Skills

• Proven leadership experience in IT operations with a minimum of 5 years in a similar role.
• Strong understanding of ITIL frameworks and best practices.
• Extensive knowledge of Windows server and desktop operating systems, virtualization technologies, and network infrastructure.
• Experience with DevOps methodologies and tools (e.g., Git, Jenkins, Docker, Ansible).
• Demonstrated ability to build and lead high-performing teams.
• Excellent problem-solving, decision-making, and analytical skills.
• Strong communication and interpersonal skills.
• Experience in a government or highly regulated environment preferred.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.