Hyatt Hotels Corporation
Director of Front Office
Hyatt Hotels Corporation, New York, New York, us, 10261
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More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality. We are currently seeking a
Director of Front Office
to share our Vision – to create the most imaginative, authentic and meaningful wellness experience. The Director of Front Office reports directly to the Resort Manager, overseeing the complete arrival, stay, and departure experience of our guests. This individual acts as a liaison, maintaining open and effective communication between Miraval guests, Guest Relations staff and all related departments. Benefits
We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Ability to experience Spa and Integrative Wellbeing resort offerings as a colleague 24/7 Access to Body Mindfulness Center (Fitness Center) 401K with company match Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more Duties
Duties include: Responsible for short and long term planning and the management of the hotel’s Front Office operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Analyze, investigate, and resolve guest concerns Manage transportation process from pre-arrival to departure Coach and counsel colleagues to reflect adherence to Miraval’s Service Standards and Procedures Perform all tasks of a Front Office Staff as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables Collaborate with Human Resources to establish appropriate staffing models and oversee hiring of all Front Office and Guest Services team members Represent department in meetings with senior leadership to speak to any and all performance metrics related to their area This is not your typical career opportunity. This is the Hyatt Touch. Qualifications
The ideal candidate for this role will possess the following qualifications/attributes: 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Proactive management of the arrival process – always forward-looking, organized, and orchestrating the operation from a high level Service-oriented style with professional presentation skills on par with a luxury wellness resort Proven success in collaborating with colleagues of all levels, across departments Must possess the following strengths: high-energy, entrepreneurial spirit, motivational leader, effective communicator and an authentic passion for taking care of others Basic knowledge of financial processes Excellent organizational and administrative skills Highly effective written and verbal communication skills in English Proficient in Microsoft Word and Excel Hotel/Hospitality degree an asset Previous resort experience and a passion for wellbeing is a plus Hyatt Regency Trinidad | Port of Spain , TTI , TT
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Director of Front Office
to share our Vision – to create the most imaginative, authentic and meaningful wellness experience. The Director of Front Office reports directly to the Resort Manager, overseeing the complete arrival, stay, and departure experience of our guests. This individual acts as a liaison, maintaining open and effective communication between Miraval guests, Guest Relations staff and all related departments. Benefits
We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Ability to experience Spa and Integrative Wellbeing resort offerings as a colleague 24/7 Access to Body Mindfulness Center (Fitness Center) 401K with company match Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more Duties
Duties include: Responsible for short and long term planning and the management of the hotel’s Front Office operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Analyze, investigate, and resolve guest concerns Manage transportation process from pre-arrival to departure Coach and counsel colleagues to reflect adherence to Miraval’s Service Standards and Procedures Perform all tasks of a Front Office Staff as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables Collaborate with Human Resources to establish appropriate staffing models and oversee hiring of all Front Office and Guest Services team members Represent department in meetings with senior leadership to speak to any and all performance metrics related to their area This is not your typical career opportunity. This is the Hyatt Touch. Qualifications
The ideal candidate for this role will possess the following qualifications/attributes: 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Proactive management of the arrival process – always forward-looking, organized, and orchestrating the operation from a high level Service-oriented style with professional presentation skills on par with a luxury wellness resort Proven success in collaborating with colleagues of all levels, across departments Must possess the following strengths: high-energy, entrepreneurial spirit, motivational leader, effective communicator and an authentic passion for taking care of others Basic knowledge of financial processes Excellent organizational and administrative skills Highly effective written and verbal communication skills in English Proficient in Microsoft Word and Excel Hotel/Hospitality degree an asset Previous resort experience and a passion for wellbeing is a plus Hyatt Regency Trinidad | Port of Spain , TTI , TT
#J-18808-Ljbffr