Manpower is hiring: Customer Service Rep Lead Needed in Tinley Park

Our client located in Tinley Park, IL is looking for a Lead Customer Service Rep. This is a temp to hire role; $22 hourly rate; Mon-Fri; 7am-4pm. Please don't hesitate to contact us if you would be interested in pursuing this opportunity.

 

Job Title: Customer Service Rep

Location: Tinley Park, IL

Pay Range: $22 per hour

 

What’s the Job?

As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. What your day-to-day will look like: • Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals • Support the building and developing of an effective and high-performance team • Maintain daily and weekly statistics for individual direct reports • Analyze department results • Troubleshoot operational problems • Complete team reports as required • Identify and analyze escalated problems and provides guidance to direct reports for resolution • Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction What you’ll need to excel: At a minimum, you’ll need: • 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience • Experience with Microsoft Office (Word, Excel, & Outlook)

What’s Needed?

Max of 5

4 years of experience in customer service setting
Experience with Microsoft Office Suite of Products

 

What’s in it for me?

Great pay
Room for growth

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.