WesTrac
Product Support Advisor
WesTrac, Washington, District of Columbia, us, 20022
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac, our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the
Project Support Supervisor , the
Product Support Advisor
will maximize operation time and product reliability by providing maintenance support and technical support issues across a diverse range of large mining equipment. This is a partly hands-on role (but 60% less tool time) which requires you to carry out diagnosis, repairs, and maintenance on customer Caterpillar equipment. As an Advisor, you will also be required to undertake regular equipment inspections on
793F Autonomous haul trucks, 789D Autonomous water carts, 6040 / 6060 Hydraulic excavator, 994K / 992K Wheel loader, D10T2 / D11T Track Type Tractor, 854 Wheel dozer, MD6250 / MD6310 Drill Rigs, 18 Motor graders. Proficiency with troubleshooting and Fleet performance reviews, whilst being able to identify and suggest opportunities to increase Fleet availability, as well as lower operational costs. This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety. Location:
Gudai Darri, Newman Roster:
FIFO - 8 days on, 6 days off, dayshift only. 12-hour shifts. To be successful the following is required: Australian-recognised Heavy-Duty Trade Certificate with post trade experience. Prior Field Service or Regional Mine site experience maintaining similar fleet type is highly desired. Customer relationship building skills. The ability to advise, train, offer good customer service, and jump on the tools when needed. Previous working product knowledge with Caterpillar products is highly desired. Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders. Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect, and Customer. Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights. What we offer: Opportunity to receive a referral bonus of $5000 as part of our Recommend and Spend program (Not applicable to international referrals). Day shift only. Flights to site ex Perth, accommodation/food provided on Rio Mine site. PSA allowance. Job security with a consistent pipeline of work. Unrivalled training and development via The WesTrac Institute. Fantastic team environment and inclusive work culture. Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more. Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options. If you are ready to take the step into your career, please send your updated resume and hit ‘Apply’. WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal, and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.
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Project Support Supervisor , the
Product Support Advisor
will maximize operation time and product reliability by providing maintenance support and technical support issues across a diverse range of large mining equipment. This is a partly hands-on role (but 60% less tool time) which requires you to carry out diagnosis, repairs, and maintenance on customer Caterpillar equipment. As an Advisor, you will also be required to undertake regular equipment inspections on
793F Autonomous haul trucks, 789D Autonomous water carts, 6040 / 6060 Hydraulic excavator, 994K / 992K Wheel loader, D10T2 / D11T Track Type Tractor, 854 Wheel dozer, MD6250 / MD6310 Drill Rigs, 18 Motor graders. Proficiency with troubleshooting and Fleet performance reviews, whilst being able to identify and suggest opportunities to increase Fleet availability, as well as lower operational costs. This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety. Location:
Gudai Darri, Newman Roster:
FIFO - 8 days on, 6 days off, dayshift only. 12-hour shifts. To be successful the following is required: Australian-recognised Heavy-Duty Trade Certificate with post trade experience. Prior Field Service or Regional Mine site experience maintaining similar fleet type is highly desired. Customer relationship building skills. The ability to advise, train, offer good customer service, and jump on the tools when needed. Previous working product knowledge with Caterpillar products is highly desired. Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders. Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect, and Customer. Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights. What we offer: Opportunity to receive a referral bonus of $5000 as part of our Recommend and Spend program (Not applicable to international referrals). Day shift only. Flights to site ex Perth, accommodation/food provided on Rio Mine site. PSA allowance. Job security with a consistent pipeline of work. Unrivalled training and development via The WesTrac Institute. Fantastic team environment and inclusive work culture. Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more. Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options. If you are ready to take the step into your career, please send your updated resume and hit ‘Apply’. WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal, and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.
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