Amazon
Sr. Technical Program Manager, Defensive Security
Amazon, Seattle, Washington, us, 98127
Sr. Technical Program Manager, Defensive Security
Job ID: 2838806 | Amazon.com Services LLC What we do The Security Issue Management team builds solutions that keep Amazon systems and data secure on behalf of the Amazon customer. Our customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. What you will do You will work closely with your customers, partner teams, and core product engineering teams to ensure the needs of your customers are clearly understood and effectively addressed. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. Since our systems are foundational to the Amazon ecosystem, you will also have the opportunity to learn about various businesses across Amazon. What we are looking for: Successful candidates for this position must have experience working with customers to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the needed outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of your customers and relentlessly looking to improve their experience and make them more productive. Key job responsibilities
Build and contribute to roadmap: Identify customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience. Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience. Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements. Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities. Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements. BASIC QUALIFICATIONS - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - 3+ years of software development experience - Experience working in or with Security teams Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Job ID: 2838806 | Amazon.com Services LLC What we do The Security Issue Management team builds solutions that keep Amazon systems and data secure on behalf of the Amazon customer. Our customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. What you will do You will work closely with your customers, partner teams, and core product engineering teams to ensure the needs of your customers are clearly understood and effectively addressed. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. Since our systems are foundational to the Amazon ecosystem, you will also have the opportunity to learn about various businesses across Amazon. What we are looking for: Successful candidates for this position must have experience working with customers to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the needed outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of your customers and relentlessly looking to improve their experience and make them more productive. Key job responsibilities
Build and contribute to roadmap: Identify customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience. Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience. Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements. Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities. Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements. BASIC QUALIFICATIONS - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - 3+ years of software development experience - Experience working in or with Security teams Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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