Sr Manager - IT Asset Management

Job Summary:

The ITAM Practice Senior Manager is responsible for establishing, directing, and promoting the global IT Asset Management practice at Sysco, including setting the strategic direction of the program, establishing policies and processes to govern the IT asset lifecycle, asset optimization planning, KPIs and metrics reporting, compliance auditing, and risk mitigation. The role requires thought leadership in ITAM and Service Management and is a liaison between the ITAM team and leaders from other practices, key stakeholders, and groups (both IT and business).

Duties and Responsibilities:

• Ensures that appropriate resources, tools, services, and processes are in place to support the global ITAM practice.

• Promotes and advocates the value of ITAM to organizational leaders. This includes developing and promoting effective ITAM strategies, policy, approaches, and practices over the full range of IT assets across the enterprise.

• Ensures global alignment with ITAM best practices and identifies areas of improvement.

• Provides reporting and metrics to support asset optimization, finance, audit compliance, and Cyber requirements.

• Contributes to institutional values by delivering accurate accounting of technology asset lifecycle costs and risks.

• Monitors and analyzes trends in spending and inventory control to make recommendations for future value improvement.

• Provides IT Finance with the data to support projects involving IT assets for budgets and business cases.

• Ensures that ITAM-related tools and services are properly evaluated, selected, implemented, configured, and maintained, with appropriate integration with other sources of organizational data.

• Oversees the organization’s response to software vendor license compliance audits or license validation requests, in consultation with the relevant vendor and procurement managers, software asset manager and other appointed delegates.

• Directs core functions of the ITAM team, including staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk, and benefit of IT assets throughout their life cycle.

• Supervises ITAM leads, sets team direction, and oversees the CMP process

• Additional duties as assigned by supervisor 

Education Required:

Bachelor's degree or higher or equivalent work experience may be substituted for educational requirements

Experience Required:

7+ years of general IT experience preferably within a global multi-location environment

7+ years of IT Asset Management experience, including HAM & SAM 

7+ years of professional experience related to Service Management

5+ years delivering ITAM solutions

5+ years of ITIL experience

5+ years of experience with the ServiceNow Platform (HAM & SAM) 

Licenses/Certification Required:

ITAM certifications preferred, such as CHAMP, CSAM, CMAM, and CITAD

Proficiency with Microsoft Office 365 applications 

Knowledge and proficiency with ServiceNow

Licenses/Certification Preferred:

ITIL V4 certification is strongly preferred 

Technical Skills and Abilities:

Communication

• Excellent written and verbal communication skills

• Able to develop clear PowerPoint presentations for senior leadership and executives

• Excellent interviewing, presentation, and facilitation skills appropriate for varying audience size and levels

• Attentive listener

Relationship Building and Interpersonal Skills

• Able to build strong working relationships with internal and external stakeholders, partners, and colleagues

• Good executive presence

• Ability to be persuasive and build alignment with all levels and across functions within Sysco

• Negotiation and conflict resolution skills

Initiative

• Takes the initiative to suggest and implement ongoing improvements in own and others’ work as appropriate

• Anticipates issues and proactively works to address them

Motivation and Commitment

• Self-starter

• Motivated by the desire to have an impact

• Highly committed to exceeding expectations and continuous improvement

• High energy level

• Strong personal work ethic

Flexibility

• Willing and able to take on various types of work

• Good fit with Sysco culture

• Ability to adapt to various management, communication, and delivery styles for different situations

• Highly flexible and adaptable to shifting priorities

Personal Resilience

• Operates under the highest level of integrity and ethics

• Willing and able to “put a stake in the ground” to defend well-founded positions, even if they are counter to conventional wisdom

• Willing and able to take measured risks and learn from failure

• Thrives/succeeds in a fast-paced, dynamic business environment

Reliability and Decision Making

• Can be counted on to perform quality work consistently

• Exercises good judgment based on all available information

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. 

Travel Requirements:

As needed only (<10%)

Work Environment:

In office or remote.  If local to the Houston area, then the expectation is to have them come into the office at least once per month