Pacific Clinics
Business Analyst Process Improvement
Pacific Clinics, San Francisco, CA, United States
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
Compensation We Offer
JOB SUMMARY
Under the general supervision of the Senior Vice President of Administration, the Business Improvement Analyst Process is responsible for partnering across the agency to analyze administrative business processes to identify, document and drive improvement. This position will be responsible for introducing standards for process improvement. The BPA will be a hybrid role and will need to act as a Business Process Improvement Analyst, Business Analyst, and Project Coordinator. Through coaching and support by the Director of Projects, this position will leverage the PMO structures and methodologies.
RESPONSIBILITIES AND DUTIES
Business Process Improvement Analyst
• Lead, support, and consult on the planning and execution of process improvement initiatives
• Assess opportunities for improvement and develop proposals
• Conduct thorough assessment of existing processes to identify inefficiencies, bottlenecks and areas of improvement
• Identify and apply appropriate process improvement tools, such as data mining, process observations, run charts, process mapping, and root cause analysis
• Apply and promote change management principles to drive success factors
• Collaborate with stakeholders across departments to gather input, gain buy-in, and foster a culture of continuous improvement
• Leading and/or supporting facilitation of cross-functional teams to plan and execute change
• Serve as subject matter expert and support the development of process improvement capabilities and practices
• Support data collection, analysis, and establish reporting activities to monitor performance
• Design tools and templates for use in process improvement activities
• Advocate organizational process improvement
• Develop presentations and effectively communicate to all levels of the organization
• Support in training of process improvements
• Promote process improvement principles and capabilities
Business Analyst
• Identify resource requirements and work with teams to achieve process improvement goals
• Determine the business needs & requirements
• Elicit, identify, and analyze various user problems and make appropriate recommendations
• Determine operational objectives by studying business functions, gathering information, evaluating input and output requirements
• Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs
• Develop business case for initiatives that address goals, system & processes affected, risks, benefits, and role forecasts
• Partner with internal and external customers to develop test strategy, plans and cases to ensure thorough testing prior to introducing solutions to production
• Partner with the business and IT in the design, planning and conducting end-user training
Project Coordinator
• Manages, leads or participates in a variety of strategic and operational projects
• Implements, utilizes and communicates PMO methodologies and processes to ensure accuracy, consistency and thoroughness
• Facilitate team meetings and workgroups towards achievement of objectives
• Communicate status updates, health status, as well as identify, manage, and escalate risks to mitigate impacts
• Ensure benefits realization through identifying, tracking, and fulfilling process improvement milestones and deliverables based on project plan
• Identify key tasks and sequence, project milestones, owners, deadlines
• Manages project schedule, scope, and budget
• Performs other duties as assigned
INTRODUCTION TO CORE COMPETENCIES
At Pacific Clinics certain principles and values shape and influence all of our decisions and actions. Our Agency Core Competencies express our expectations relative to behaviors to be modeled by our leaders and engrained in the practices of our employees. These Agency-wide competencies are the foundation for the success of our employees across the organization, while job specific competencies provide expectations for individual positions.
JOB SPECIFIC COMPETENCIES
Business Acumen
Knows how businesses and organizations work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition and is aware of how strategies and tactics work in the marketplace.
Change Management
Proactively assesses the need for change to assure that appropriate resources are available to facilitate changes, considers factors that will support or hinder change initiatives, enthusiastically promotes change in terms of the expected benefits as well as removing or lowering the impact of potential obstacles.
Manages Multiple Priorities
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
Organizing
Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Relationship Building/Networking
Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of families. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that they will be a trusted ally and is careful to act in ways that reinforce that trust over time.
CORE ABILITIES
Ability to:
• Lead, motivate, and manage diverse project teams; guide teams towards achieving project goals.
• Proficiency in process mapping and modelling techniques
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Maintain a high level of accuracy and attention to detail in project tasks and documentation.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels; take the initiative and communicate with all stakeholders in a timely and effective manner.
• Collaborate effectively within a cross-functional environment.
• Work independently in a variety of settings, use strong analytical skills to assess situations and make informed decisions at an advanced level.
• Effectively handle multiple projects concurrently and coordinate multiple duties simultaneously.
• Effectively utilize project management process and tools
• Effectively resolve conflict/negotiate; be resilient when faced with challenges.
• Read/understand/interpret/develop professional reports.
• Manage timelines for project deliverables.
• Solicit feedback from a variety of sources and incorporate feedback to improve performance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
All employees are responsible for keeping job requirements up to date. This can include
but are not limited to certifications, licensure, and maintaining a clear criminal record.
MINIMUM EDUCATION AND/OR EXPERIENCE
• Bachelor of Arts/Science (B.A./B.S.) degree or equivalent experience in business or related field.
• Minimum three (3) years' experience in business process analysis.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Visio.
• Experience in project and change management.
OTHER SPECIFIC REQUIREMENT
• Ability to represent and market the Agency in a variety of settings and with a wide array of target audiences.
• Ability to develop and make presentations.
• Advanced writing skill.
HIGHLY DESIREABLE EXPERIENCE
• Relevant certification in business process management or related field
• Working knowledge and process improvement methodologies, such as Lean Six Sigma
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LEVEL OF CONTACT WITH CHILDREN
May/will have supervised contact with children.
May/will have unsupervised contact with children.
Will not have unsupervised contact with children.
Current First Aid/CPR Certification.
TRAINING
Needs to successfully complete all required agency training indicated for this position.
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
Compensation We Offer
- The initial compensation for this position ranges from $80,904.00-$104,600.00 Annually.
- Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
- The salary may also vary if you reside in a different location than the location posted.
- Benefits eligibility starts on day ONE!
- We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
- Employer Paid Long-Term Disability & Basic Life Insurance
- 401K Employer Match up to 3.5%
- Competitive Time Off Plans (may vary by employment status)
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
JOB SUMMARY
Under the general supervision of the Senior Vice President of Administration, the Business Improvement Analyst Process is responsible for partnering across the agency to analyze administrative business processes to identify, document and drive improvement. This position will be responsible for introducing standards for process improvement. The BPA will be a hybrid role and will need to act as a Business Process Improvement Analyst, Business Analyst, and Project Coordinator. Through coaching and support by the Director of Projects, this position will leverage the PMO structures and methodologies.
RESPONSIBILITIES AND DUTIES
Business Process Improvement Analyst
• Lead, support, and consult on the planning and execution of process improvement initiatives
• Assess opportunities for improvement and develop proposals
• Conduct thorough assessment of existing processes to identify inefficiencies, bottlenecks and areas of improvement
• Identify and apply appropriate process improvement tools, such as data mining, process observations, run charts, process mapping, and root cause analysis
• Apply and promote change management principles to drive success factors
• Collaborate with stakeholders across departments to gather input, gain buy-in, and foster a culture of continuous improvement
• Leading and/or supporting facilitation of cross-functional teams to plan and execute change
• Serve as subject matter expert and support the development of process improvement capabilities and practices
• Support data collection, analysis, and establish reporting activities to monitor performance
• Design tools and templates for use in process improvement activities
• Advocate organizational process improvement
• Develop presentations and effectively communicate to all levels of the organization
• Support in training of process improvements
• Promote process improvement principles and capabilities
Business Analyst
• Identify resource requirements and work with teams to achieve process improvement goals
• Determine the business needs & requirements
• Elicit, identify, and analyze various user problems and make appropriate recommendations
• Determine operational objectives by studying business functions, gathering information, evaluating input and output requirements
• Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs
• Develop business case for initiatives that address goals, system & processes affected, risks, benefits, and role forecasts
• Partner with internal and external customers to develop test strategy, plans and cases to ensure thorough testing prior to introducing solutions to production
• Partner with the business and IT in the design, planning and conducting end-user training
Project Coordinator
• Manages, leads or participates in a variety of strategic and operational projects
• Implements, utilizes and communicates PMO methodologies and processes to ensure accuracy, consistency and thoroughness
• Facilitate team meetings and workgroups towards achievement of objectives
• Communicate status updates, health status, as well as identify, manage, and escalate risks to mitigate impacts
• Ensure benefits realization through identifying, tracking, and fulfilling process improvement milestones and deliverables based on project plan
• Identify key tasks and sequence, project milestones, owners, deadlines
• Manages project schedule, scope, and budget
• Performs other duties as assigned
INTRODUCTION TO CORE COMPETENCIES
At Pacific Clinics certain principles and values shape and influence all of our decisions and actions. Our Agency Core Competencies express our expectations relative to behaviors to be modeled by our leaders and engrained in the practices of our employees. These Agency-wide competencies are the foundation for the success of our employees across the organization, while job specific competencies provide expectations for individual positions.
JOB SPECIFIC COMPETENCIES
Business Acumen
Knows how businesses and organizations work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition and is aware of how strategies and tactics work in the marketplace.
Change Management
Proactively assesses the need for change to assure that appropriate resources are available to facilitate changes, considers factors that will support or hinder change initiatives, enthusiastically promotes change in terms of the expected benefits as well as removing or lowering the impact of potential obstacles.
Manages Multiple Priorities
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
Organizing
Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Relationship Building/Networking
Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of families. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that they will be a trusted ally and is careful to act in ways that reinforce that trust over time.
CORE ABILITIES
Ability to:
• Lead, motivate, and manage diverse project teams; guide teams towards achieving project goals.
• Proficiency in process mapping and modelling techniques
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Maintain a high level of accuracy and attention to detail in project tasks and documentation.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels; take the initiative and communicate with all stakeholders in a timely and effective manner.
• Collaborate effectively within a cross-functional environment.
• Work independently in a variety of settings, use strong analytical skills to assess situations and make informed decisions at an advanced level.
• Effectively handle multiple projects concurrently and coordinate multiple duties simultaneously.
• Effectively utilize project management process and tools
• Effectively resolve conflict/negotiate; be resilient when faced with challenges.
• Read/understand/interpret/develop professional reports.
• Manage timelines for project deliverables.
• Solicit feedback from a variety of sources and incorporate feedback to improve performance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
All employees are responsible for keeping job requirements up to date. This can include
but are not limited to certifications, licensure, and maintaining a clear criminal record.
MINIMUM EDUCATION AND/OR EXPERIENCE
• Bachelor of Arts/Science (B.A./B.S.) degree or equivalent experience in business or related field.
• Minimum three (3) years' experience in business process analysis.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Visio.
• Experience in project and change management.
OTHER SPECIFIC REQUIREMENT
• Ability to represent and market the Agency in a variety of settings and with a wide array of target audiences.
• Ability to develop and make presentations.
• Advanced writing skill.
HIGHLY DESIREABLE EXPERIENCE
• Relevant certification in business process management or related field
• Working knowledge and process improvement methodologies, such as Lean Six Sigma
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LEVEL OF CONTACT WITH CHILDREN
May/will have supervised contact with children.
May/will have unsupervised contact with children.
Will not have unsupervised contact with children.
Current First Aid/CPR Certification.
TRAINING
Needs to successfully complete all required agency training indicated for this position.