Collective Inc
Business Process Analyst
Collective Inc, San Francisco, CA
About Collective:
Collective is on a mission to redefine the way businesses-of-one work. Collective's technology and team of trusted advisors enables our members to achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, Techcrunch and more. We're backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, Expa and prominent investors who have financed and built iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, Lyft, and more.
About the role:
As a Business Process Analyst at Collective, you will play a crucial role in our digital transformation journey, analyzing, designing, and implementing business processes that enhance efficiency, productivity, and quality across our organization. You will work closely with various departments to identify areas for improvement, develop innovative process solutions, and support their implementation to achieve our business objectives and better serve our businesses-of-one members. This role offers significant opportunities for career growth and strategic input within our fast-growing startup.
Responsibilities:
What we want you to bring:
Our stack
Why work with us:
What we offer in return:
Compensation Range: $120,000 - $130,000 USD
The salary ranges for the roles are posted for your convenience and review. Please understand that if an offer is presented, the offer compensation package will be based on the relevant position related skills a candidate demonstrates during our formal interview process.
Equal Employment Opportunity
At Collective, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you're good at what you do, come as you are. The more inclusive we are, the better our work will be. Collective is proud to be an equal opportunity workplace.
Collective is on a mission to redefine the way businesses-of-one work. Collective's technology and team of trusted advisors enables our members to achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get.
Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, Techcrunch and more. We're backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, Expa and prominent investors who have financed and built iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, Lyft, and more.
About the role:
As a Business Process Analyst at Collective, you will play a crucial role in our digital transformation journey, analyzing, designing, and implementing business processes that enhance efficiency, productivity, and quality across our organization. You will work closely with various departments to identify areas for improvement, develop innovative process solutions, and support their implementation to achieve our business objectives and better serve our businesses-of-one members. This role offers significant opportunities for career growth and strategic input within our fast-growing startup.
Responsibilities:
- Process Analysis and Improvement
- Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
- Gather and document detailed requirements from stakeholders to understand business needs and objectives
- Perform data analysis to support process improvement initiatives, particularly focusing on optimizing services for our businesses-of-one members
- Develop process maps, workflows, and documentation to illustrate current and future state processes
- Design and recommend process improvements, ensuring alignment with Collective's goals and industry best practices
- Digital Transformation
- Play a key role in Collective's digital transformation initiatives, identifying opportunities to leverage technology for process improvement
- Collaborate with IT and product teams to implement digital solutions that streamline operations and enhance service delivery
- Stay abreast of emerging technologies and industry trends to propose innovative solutions
- Customer Experience Enhancement
- Utilize customer journey mapping techniques to identify and improve key touchpoints for both internal and external customers
- Collaborate with the customer success team to implement process improvements that directly enhance customer satisfaction and experience
- Analyze customer feedback and data to drive process improvements that positively impact user experience
- Strategic Contribution
- Participate in strategic decision-making processes, providing data-driven insights to inform company direction
- Contribute to scalability initiatives, ensuring that processes can support Collective's rapid growth
- Identify and propose innovative solutions that can give Collective a competitive edge in serving businesses-of-one
- Stakeholder Engagement and Project Management
- Engage with stakeholders across various departments to gather insights and build consensus on process improvements
- Communicate process changes and benefits to stakeholders, providing training and support as needed
- Facilitate workshops and meetings to drive process improvement discussions and decisions
- Manage process improvement projects from inception to completion, ensuring timely delivery and achievement of objectives
- Develop project plans, timelines, and milestones, and monitor progress to ensure successful implementation
- Identify and mitigate project risks, and resolve issues that may impact project outcomes
- Performance Measurement
- Develop and implement metrics to measure the effectiveness of process improvements
- Monitor and analyze process performance, and provide regular reports to management on key performance indicators (KPIs)
- Conduct post-implementation reviews to assess the impact of process changes and identify further improvement opportunities
What we want you to bring:
- Education and Experience
- Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field
- 3+ years of experience in business process analysis, process improvement, or a related role
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable
- Experience in SaaS, fintech, or related industries is a plus
- Skills and Competencies
- Strong analytical and problem-solving skills, with the ability to translate complex processes into clear, actionable improvements
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart)
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Detail-oriented with a focus on accuracy and quality
- Adaptability and comfort working in a fast-paced, dynamic startup environment
- Experience with customer journey mapping and a strong focus on enhancing customer experience
- Ability to think strategically and contribute to high-level decision-making processes
- Eagerness to grow and take on new challenges within a rapidly scaling startup environment
Our stack
- Experience with data analysis tools and software is a plus
- Familiarity with business process management (BPM) software is advantageous
Why work with us:
- Collective is the first online back office platform designed for Businesses-of-One
- Tax is a very challenging space and you will grow fast
- We were backed by top tier VCs
- We promote open and transparent culture within the company
- We're fast-paced and you learn every day
What we offer in return:
Compensation Range: $120,000 - $130,000 USD
The salary ranges for the roles are posted for your convenience and review. Please understand that if an offer is presented, the offer compensation package will be based on the relevant position related skills a candidate demonstrates during our formal interview process.
- A hybrid work environment (2 days)
- A diverse and collaborative team culture
- Stock options package
- 14 company holidays + unlimited PTO
- 401K
- Employer paid Health, Vision and Dental Insurance
- 100% coverage for employees
- 75% coverage for dependents
- PC or Mac laptop + $750 Home office stipend
- Generous paid parental leave
- Fertility benefits, up to $8k
- Team events and virtual gatherings
- $600 wellness bonus
Equal Employment Opportunity
At Collective, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you're good at what you do, come as you are. The more inclusive we are, the better our work will be. Collective is proud to be an equal opportunity workplace.