Business Analyst/Process Improvement Specialist

POSITION SUMMARY:

The Business Analyst / Process Improvement Specialist is responsible for analyzing business processes and identifying opportunities for improvement to enhance efficiency, productivity, and overall performance. In addition, the role will support data governance standards for the integrity, quality, and accuracy of data within the core and key systems ensuring adherence to data governance standards. This role requires a deep understanding of business operations, FISERV Premier Core, FISERV Business Analytics, FISERV BPM strong analytical skills, and the ability to lead cross-functional teams in implementing process improvements.

OBJECTIVES OF THIS ROLE:

• Conduct comprehensive analysis of current business processes and workflows.
• Lead and manage process improvement projects from inception to completion
• Assist in developing and implementing change management strategies to support process improvements.

RESPONSIBILITIES:

• FISERV Core Products Support:
• Collaborate with marketing and Compliance to develop and configure products within the core.
• Track and communicate core and ancillary product enhancements to leaders developing plans for utilization and activation of the enhancement.
• Support mass change and account management prosses within the core.
• Support FISERV BPM workflow solution to align frontline workflow needs with operational processes.
• Build and Manage Business Analytics reports collaborating with senior management to align business strategy needs to core reports.
• Process Analysis and Improvement:
• Conduct comprehensive analysis of current business processes and workflows.
• Identify areas of inefficiency, redundancy, and potential risks.
• Develop and recommend process improvement strategies and solutions, including Lean Six Sigma methodologies.
• Project Management:
• Lead and manage process improvement projects from inception to completion.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Create detailed project plans, timelines, and budgets.
• Monitor and report on project progress, ensuring timely completion within budget.
• Stakeholder Engagement:
• Collaborate with cross-functional teams to understand business needs and objectives.
• Facilitate workshops and meetings to gather requirements and validate solutions.
• Communicate effectively with stakeholders at all levels, ensuring alignment and buy-in.
• Data Analysis and Reporting:
• Collect, analyze, and interpret data to support process improvement initiatives.
• Develop and maintain performance metrics and KPIs to measure success.
• Prepare and present detailed reports and presentations to senior management.
• Collaborate with leadership and business units to deliver data visualizations and dashboards, assisting in uncovering insights to drive business performance.
• Change Management:
• Assist in developing and implementing change management strategies to support process improvements.
• Provide training and support to employees to ensure successful adoption of new processes.
• Monitor and assess the impact of changes, making adjustments as necessary.
• Continuous Improvement:
• Promote a culture of continuous improvement within the organization.
• Stay updated on industry trends and best practices in process improvement.
• Identify and implement innovative solutions, including robotic process automation, to drive ongoing improvements.

Requirements

QUALIFICATIONS:

• Qualifications:
• Bachelor's degree in business administration, Management, or a related field.
• Minimum of 5 years of experience in business analysis, process improvement, or project management.
• Strong analytical and problem-solving skills.
• Proven ability to manage and lead complex projects.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and analysis tools (e.g., Visio, Lean Six Sigma).
• Experience with data analysis and reporting tools (e.g., Excel, SQL, Tableau).
• Certification in process improvement methodologies (e.g., Lean Six Sigma) is preferred.
• Experience with FISERV Premier Core and FISERV BA Reporting with strong report building skills.
• Strong understanding of data governance and the risk and compliance processes related to data governance.
• Familiarity with robotic process automation tools (Foxtrot, Nintex).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Banking operations experience, specifically with loans and deposits.

ADDITIONAL REQUIREMENTS:

• Key Competencies:
• Analytical Thinking
• Project Management
• Stakeholder Management
• Communication Skills
• Problem-Solving
• Change Management
• Attention to Detail
• Leadership
• Working Conditions:
• This position offers a mix of in office and work from home with travel to other company locations.
• Ability to work under pressure and meet tight deadlines.

COMPLIANCE:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

EXEMPT/SALARIED COMPETENCIES:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Self-Development: Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up to date, turns mistakes into learning opportunities.
• Adaptability: Ability to plan and organize work in new or changing situations, to apply self in emergencies and to respond to new procedures.