Business Analyst/Process Improvement Manager

POSITION SUMMARY:

The Business Analyst / Process Improvement Manager is responsible for analyzing business processes and identifying opportunities for improvement to enhance efficiency, productivity, and overall performance. In addition, the role will support data governance standards for the integrity, quality, and accuracy of data within the core and key systems ensuring adherence to data governance standards. This role requires a deep understanding of business operations, strong analytical skills, and the ability to lead cross-functional teams in implementing process improvements.

OBJECTIVES OF THIS ROLE:

• Lead and manage process improvement projects from inception to completion.
• Conduct comprehensive analysis of current business processes and workflows.
• Collect, analyze, and interpret data to support process improvement initiatives.
• Promote a culture of continuous improvement within the organization.

RESPONSIBILITIES:

• Process Analysis and Improvement:
• Conduct comprehensive analysis of current business processes and workflows.
• Identify areas of inefficiency, redundancy, and potential risks.
• Develop and recommend process improvement strategies and solutions, including Lean Six Sigma methodologies.
• Project Management:
• Lead and manage process improvement projects from inception to completion.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Create detailed project plans, timelines, and budgets.
• Monitor and report on project progress, ensuring timely completion within budget.
• Stakeholder Engagement:
• Collaborate with cross-functional teams to understand business needs and objectives.
• Facilitate workshops and meetings to gather requirements and validate solutions.
• Communicate effectively with stakeholders at all levels, ensuring alignment and buy-in.
• Data Analysis and Reporting:
• Collect, analyze, and interpret data to support process improvement initiatives.
• Develop and maintain performance metrics and KPIs to measure success.
• Prepare and present detailed reports and presentations to senior management.
• Collaborate with leadership and business units to deliver data visualizations and dashboards, assisting in uncovering insights to drive business performance.
• Change Management:
• Develop and implement change management strategies to support process improvements.
• Provide training and support to employees to ensure successful adoption of new processes.
• Monitor and assess the impact of changes, making adjustments as necessary.
• Continuous Improvement:
• Promote a culture of continuous improvement within the organization.
• Stay updated on industry trends and best practices in process improvement.
• Identify and implement innovative solutions, including robotic process automation, to drive ongoing improvements.

LEADERSHIP:

• Promote and encourage F&M culture and values; promotes a highly engaged and productive work environment, where employees feel comfortable speaking up about issues and can realize their best lives.

Requirements

QUALIFICATIONS:

• Bachelor's degree in business administration, Management, or a related field.
• Minimum of 5 years of experience in business analysis, process improvement, or project management.
• Strong analytical and problem-solving skills.
• Proven ability to manage and lead complex projects.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and analysis tools (e.g., Visio, Lean Six Sigma).
• Experience with data analysis and reporting tools (e.g., Excel, SQL, Tableau).
• Certification in process improvement methodologies (e.g., Lean Six Sigma) is preferred.
• Experience with FISERV Premier Core and FISERV BA Reporting with strong report building skills.
• Strong understanding of data governance and the risk and compliance processes related to data governance.
• Familiarity with robotic process automation tools.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Banking operations experience, specifically with loans and deposits.
• Ability to manage team member(s) effectively and efficiently both in person and remotely.

ADDITIONAL REQUIREMENTS:

• Key Competencies:
• Analytical Thinking
• Project Management
• Stakeholder Management
• Communication Skills
• Problem-Solving
• Change Management
• Attention to Detail
• Leadership
• Working Conditions:
• This position offers a mix of in office and work from home with travel to other company locations.
• Ability to work under pressure and meet tight deadlines.

COMPLIANCE:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

LEADERSHIP COMPETENCIES:

• Managing Conflict: Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.
• Agility: Ability to respond to changing conditions quickly with mechanisms in place to manage, mitigate, and minimize disruption.
• Leading Change: Champions organizational change initiatives. Assesses and adjusts to changing situations, implementing innovative solutions to make organizational improvements.
• Leading People: Designs and implements strategies that maximize employee potential in meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others to their full potential.