Engineer-Field Service (Hybrid)

Job Title: Engineer-Field Service (Hybrid) Req ID: 45344 Job Category: Engineering Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: The Field Service Engineer role is a foundational engineering position within our Service Engineering team. This role is pivotal in conductingserviceability and reliability assessments, craftingcomprehensive service documentation, and providingadvanced troubleshooting and technical supportwith a specialized focus on select products. Additionally, the incumbent will deliverpreliminary trainingto our technical support staff and service educators. What You'll Do: Participate in the new product development process assuring that all Service requirements are completed prior to product release. Requirements include: Design reviews for serviceability/reliability, service plan generation, service documentation and procedure development, defining service parts, outlining service training and tracking equipment performance. Create, review and update technical documentation including; IQOQ documentation, Site Acceptance Tests (SAT), service andmaintenance manuals, field servicing procedures, etc. Act as an escalation point for resolution of technical issues on given product assignment. Provide onsite technical support, as necessary. Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, research and development, etc. to resolve immediate issues and implement changes to prevent future problems. Identify and implement service operational improvement ideas for assigned product responsibilities. Perform service andmaintenance training on assigned products to technical support personnel, field service representatives, and customers. Develop service kits and qualify service replacement parts. Education Degree: Bachelor's Degree in Mechanical Engineering or Electrical Engineering What You Need To Be Successful: Minimum of one year experience in the service and repair of both electronic and electromechanical equipment. Strong organization, planning and analytical skills. Ability to communicate effectively both orally and in writing with all levels of employees, as well as Customers and other external contacts. Proficiency with Microsoft Office products:Word, Excel, Outlook and PowerPoint. What STERIS Offers: The opportunity to join a company that will invest in you for the long-term. STERIS couldn't be where it is today without our incredible people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. #LI-HS1 #LI-Hybrid STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportu