Mitsui O.S.K. Lines
Logistics Coordinator/Customer Service Representative
Mitsui O.S.K. Lines, Atlanta, Georgia, United States, 30383
MOL Consolidation Service, one of the world's largest 3PL and NVOCC organizations, is looking for a Logistics Coordinator/Customer Service Representative in the Atlanta, GA area.
ABOUT THE COMPANY:
Mitsui O.S.K Lines, Ltd. (MOL) has the world's largest ocean shipping fleet. Through various different subsidiaries, MOL operates specialized bulk carriers for iron ore, coal and wood chips; tankers and transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and container ships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services.
MOL Consolidation Services (MCS) is a subsidiary of Mitsui O.S.K Lines, Ltd and was established in 2003 to bring value to customers through innovative and customized supply chain solutions. A member of the MOL Group and part of MOL's logistics division, MCS was founded, in response to rising demand from retailers in the U.S. and Europe for PO management and specialized loading of containers at origin in order to attain higher equipment utilization. Soon after its inception, the company introduced other value-added services such as product labeling, barcode scanning, and cargo inspection. For more information; you can visit www.molconsolidation.com.
The Logistics Coordinator/Customer Service Representative serves as the primary contact for customers in assigned accounts, ensuring seamless management of shipment processes (import or export). The role involves providing high-quality customer service, proactively coordinating shipments, and resolving issues. Additionally, this position requires maintaining relationships with customers, overseas offices, agents, and vendors, while ensuring compliance with standard operating procedures (SOPs).
Key Responsibilities/Accountabilities Customer Relationship Management: Act as the main point of contact for assigned accounts, managing customer relationships and ensuring high levels of customer satisfaction. Provide effective customer service for internal and external customers by leveraging in-depth knowledge of operational (import/export) processes. Proactively update customers on shipment status, delays, and provide necessary shipment details. Operational Coordination:
Ensure timely shipment coordination at optimal cost and ensure customer satisfaction with each shipment. Provide current pricing information before booking shipments. Coordinate with overseas offices, agents, customers, and domestic vendors to ensure timely shipments for assigned accounts. Problem Resolution:
Address customer concerns and provide solutions for service failures or shipment delays. Regularly review exception reports, identify discrepancies, and take appropriate corrective actions. Support Functions:
Serve as backup for the Sales and Customer Service teams when needed. Follow up with customers for payment of outstanding invoices. Ensure Standard Operating Procedures (SOPs) are available and followed for all accounts. Person Specification Personal Qualities:
Team-Oriented: Possesses a strong teamwork attitude, fostering collaboration across departments. Self-Motivated: Works independently with minimal supervision, determining when issues need to be escalated. Detail-Oriented: Able to manage a high volume of emails daily (200+), ensuring timely and accurate responses. Problem Solver: Anticipates and addresses customer concerns, resolving discrepancies and issues efficiently. Qualifications/Experience Required
Customer Service Experience: Experience providing customer service to both internal and external Stakeholders, maintaining high standards for customer satisfaction. Shipping Knowledge: Familiarity with import and export regulations, and international and domestic transportation modes and providers. Time Management: Demonstrated experience in prioritizing, organizing, and tracking multiple projects with varying deadlines. Communication: Strong verbal and written communication skills, with the ability to compose clear, concise letters, memos, and emails, and present information professionally to customers, vendors, and government officials. Technical Competencies
Industry Knowledge: Expertise in operational processes (import/export) and transportation regulations. SOP Management: Ensure SOPs are available for each account and adhered to during the execution of all processes. Skills Competencies
Technical Proficiency: Advanced proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams, and PowerPoint), with daily use of Excel and pivot tables. Communication: Ability to present information clearly and professionally, and to communicate effectively with small groups.
ABOUT THE COMPANY:
Mitsui O.S.K Lines, Ltd. (MOL) has the world's largest ocean shipping fleet. Through various different subsidiaries, MOL operates specialized bulk carriers for iron ore, coal and wood chips; tankers and transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and container ships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services.
MOL Consolidation Services (MCS) is a subsidiary of Mitsui O.S.K Lines, Ltd and was established in 2003 to bring value to customers through innovative and customized supply chain solutions. A member of the MOL Group and part of MOL's logistics division, MCS was founded, in response to rising demand from retailers in the U.S. and Europe for PO management and specialized loading of containers at origin in order to attain higher equipment utilization. Soon after its inception, the company introduced other value-added services such as product labeling, barcode scanning, and cargo inspection. For more information; you can visit www.molconsolidation.com.
The Logistics Coordinator/Customer Service Representative serves as the primary contact for customers in assigned accounts, ensuring seamless management of shipment processes (import or export). The role involves providing high-quality customer service, proactively coordinating shipments, and resolving issues. Additionally, this position requires maintaining relationships with customers, overseas offices, agents, and vendors, while ensuring compliance with standard operating procedures (SOPs).
Key Responsibilities/Accountabilities Customer Relationship Management: Act as the main point of contact for assigned accounts, managing customer relationships and ensuring high levels of customer satisfaction. Provide effective customer service for internal and external customers by leveraging in-depth knowledge of operational (import/export) processes. Proactively update customers on shipment status, delays, and provide necessary shipment details. Operational Coordination:
Ensure timely shipment coordination at optimal cost and ensure customer satisfaction with each shipment. Provide current pricing information before booking shipments. Coordinate with overseas offices, agents, customers, and domestic vendors to ensure timely shipments for assigned accounts. Problem Resolution:
Address customer concerns and provide solutions for service failures or shipment delays. Regularly review exception reports, identify discrepancies, and take appropriate corrective actions. Support Functions:
Serve as backup for the Sales and Customer Service teams when needed. Follow up with customers for payment of outstanding invoices. Ensure Standard Operating Procedures (SOPs) are available and followed for all accounts. Person Specification Personal Qualities:
Team-Oriented: Possesses a strong teamwork attitude, fostering collaboration across departments. Self-Motivated: Works independently with minimal supervision, determining when issues need to be escalated. Detail-Oriented: Able to manage a high volume of emails daily (200+), ensuring timely and accurate responses. Problem Solver: Anticipates and addresses customer concerns, resolving discrepancies and issues efficiently. Qualifications/Experience Required
Customer Service Experience: Experience providing customer service to both internal and external Stakeholders, maintaining high standards for customer satisfaction. Shipping Knowledge: Familiarity with import and export regulations, and international and domestic transportation modes and providers. Time Management: Demonstrated experience in prioritizing, organizing, and tracking multiple projects with varying deadlines. Communication: Strong verbal and written communication skills, with the ability to compose clear, concise letters, memos, and emails, and present information professionally to customers, vendors, and government officials. Technical Competencies
Industry Knowledge: Expertise in operational processes (import/export) and transportation regulations. SOP Management: Ensure SOPs are available for each account and adhered to during the execution of all processes. Skills Competencies
Technical Proficiency: Advanced proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams, and PowerPoint), with daily use of Excel and pivot tables. Communication: Ability to present information clearly and professionally, and to communicate effectively with small groups.