Futran Tech Solutions Pvt. Ltd.
Business Analyst-Salesforce
Futran Tech Solutions Pvt. Ltd., Boston, Massachusetts, us, 02298
Title: Business Analyst (Salesforce)
Job type: Fulltime - hybrid
Location: Boston, MA
Tentative start date: ASAP
Key Responsibilities:
Requirements Gathering & Documentation: Define, document, and validate business processes and rules to identify functional requirements. This role is responsible for delivering:
Business Requirement Documents and
Current Business Processes,
To be business processes
Requirement Traceability Matrix.
Technical Solution Recommendations:
Support technical team to understand business requirements.
Collaboration & Teamwork: Collaborate with cross-functional teams, including developers, architects, and stakeholders, to ensure the understanding of the business requirements.
Responsible for developing end user Training plan, and Conducting end-user training as per predefined training plan.
Salesforce Knowledge: Leverage an understanding of Salesforce technology and its application to business needs.
UAT support - Provide UAT support for the end users so they can undertake business function testing effectively.
Qualifications: • Bachelor's degree in Business, Information Systems, or a related field. • 8+ years of experience as a Business Analyst, preferably with exposure to Salesforce implementations. • Proven experience in gathering, defining, and documenting business requirements and functional specifications. • Ability to manage the end-to-end SDLC, including requirements gathering, solution design, and business process analysis. • Excellent problem-solving and analytical skills, with the ability to recommend technical solutions that meet business needs. • Strong knowledge of business process mapping and requirements validation techniques. • Strong communication skills with the ability to engage with both technical and non-technical stakeholders.
Preferred Skills: • Experience working on Salesforce-based projects. • Familiarity with public sector or regulatory environments.
Reports To:
He/she will report to the Senior Project Manager or Program Manager for a specific assignment.
Key Competencies
Analysis:
Generates all possible alternatives given the context of the opportunity/ issue
Tries to quantify all business improvement opportunities.
Makes quick and effective decisions
Makes decisions on a basis of a holistic understanding
Problem-solving
Proficient problem-solving skills
Identifies issues or causes for a problem and provides a recommended solution with alternatives
Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decision
Weighs the costs, benefits, risks and chances for success in making a decision
Carefully weigh the priority of things to be done
Anticipates possible problems and develops contingency plans in advance
Business Communication
Is able to persuade others to his/her point of view
Makes effective presentations
Represents internally and externally the best interests of the organization
Puts forward pros and cons and examples to build a case
Provides clear information about a problem or issue, establishes the facts
Can synthesize technical and other information to add clarity for others
Persuasively communicates the benefits of a particular approach
Produces a very high level of written communication suitable for organization-wide or external consumption
Probes skillfully to get at the facts, when others are reluctant to provide full or detailed information
Systems and Process Orientation
Ensures adherence to all processes
Corrects deviations from process based on analysis
Evaluates progress/performance as per plan
Goes to great lengths to ensure the quality of systems and processes
has context menu
Job type: Fulltime - hybrid
Location: Boston, MA
Tentative start date: ASAP
Key Responsibilities:
Requirements Gathering & Documentation: Define, document, and validate business processes and rules to identify functional requirements. This role is responsible for delivering:
Business Requirement Documents and
Current Business Processes,
To be business processes
Requirement Traceability Matrix.
Technical Solution Recommendations:
Support technical team to understand business requirements.
Collaboration & Teamwork: Collaborate with cross-functional teams, including developers, architects, and stakeholders, to ensure the understanding of the business requirements.
Responsible for developing end user Training plan, and Conducting end-user training as per predefined training plan.
Salesforce Knowledge: Leverage an understanding of Salesforce technology and its application to business needs.
UAT support - Provide UAT support for the end users so they can undertake business function testing effectively.
Qualifications: • Bachelor's degree in Business, Information Systems, or a related field. • 8+ years of experience as a Business Analyst, preferably with exposure to Salesforce implementations. • Proven experience in gathering, defining, and documenting business requirements and functional specifications. • Ability to manage the end-to-end SDLC, including requirements gathering, solution design, and business process analysis. • Excellent problem-solving and analytical skills, with the ability to recommend technical solutions that meet business needs. • Strong knowledge of business process mapping and requirements validation techniques. • Strong communication skills with the ability to engage with both technical and non-technical stakeholders.
Preferred Skills: • Experience working on Salesforce-based projects. • Familiarity with public sector or regulatory environments.
Reports To:
He/she will report to the Senior Project Manager or Program Manager for a specific assignment.
Key Competencies
Analysis:
Generates all possible alternatives given the context of the opportunity/ issue
Tries to quantify all business improvement opportunities.
Makes quick and effective decisions
Makes decisions on a basis of a holistic understanding
Problem-solving
Proficient problem-solving skills
Identifies issues or causes for a problem and provides a recommended solution with alternatives
Identifies a set of features, parameters, or considerations to take into account, in analyzing a situation or making a decision
Weighs the costs, benefits, risks and chances for success in making a decision
Carefully weigh the priority of things to be done
Anticipates possible problems and develops contingency plans in advance
Business Communication
Is able to persuade others to his/her point of view
Makes effective presentations
Represents internally and externally the best interests of the organization
Puts forward pros and cons and examples to build a case
Provides clear information about a problem or issue, establishes the facts
Can synthesize technical and other information to add clarity for others
Persuasively communicates the benefits of a particular approach
Produces a very high level of written communication suitable for organization-wide or external consumption
Probes skillfully to get at the facts, when others are reluctant to provide full or detailed information
Systems and Process Orientation
Ensures adherence to all processes
Corrects deviations from process based on analysis
Evaluates progress/performance as per plan
Goes to great lengths to ensure the quality of systems and processes
has context menu