Customer Service Representative Job at TEKsystems in Minneapolis

Description

Answer 60-70 incoming calls from licensed insurance agents and brokers looking to get assistance on our policies and procedures to communicate back to their customers

Research customer policy guidelines and reiterate information back to customer

Provide accurate policy information to customers

Assist in registration and navigation of company registration

Follow up with customers when necessary

Skills

Customer service, Customer service call center, Customer support, Technical support, call center, retail sales, receptionist & csr, administrative support

Additional Skills & Qualifications

Must Haves:

HS Diploma

2+ years of customer service experience in professional environment

Minimum internet speeds of 10 mbps upload and 50 mbps download AND CANDIDATES MUST FILL OUT WFH SHEET BEFORE SUBMITTAL

Preferred:

Call center experience

Insurance, benefits, pension plan experience/knowledge

Bachelors Degree or Associates Degree Experience

***review more information regarding CSR 1 and CSR 2 in additional information

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Minneapolis,MN.

Application Deadline

This position will be accepting applications until Dec 15, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.