Qwalifize LLC
Customer Support Technician
Qwalifize LLC, Orlando, Florida, us, 32885
Type:
Contract
Full Time or Part Time:
Full-Time Pay Rate:
TBD Location:
Florida Language Requirements: Write, read, and speak English fluently. Language Preferences:
N/A Job Overview:
This is a learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
In this role you will be responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. Experience Requirements: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Experience Preferences: TBD Physical Requirements: Ability to lift light equipment or materials, generally up to 30-50 pounds. Adequate vision to perform tasks effectively, including close and distance work. Good hearing ability to effectively communicate and respond to auditory cues. Education Requirements: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Education Preferences: TBD Training Schedule: TBD Schedule: TBD Dress Code:
Business Casual Benefits: TBD Additional Information: Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
Full-Time Pay Rate:
TBD Location:
Florida Language Requirements: Write, read, and speak English fluently. Language Preferences:
N/A Job Overview:
This is a learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
In this role you will be responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. Experience Requirements: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Experience Preferences: TBD Physical Requirements: Ability to lift light equipment or materials, generally up to 30-50 pounds. Adequate vision to perform tasks effectively, including close and distance work. Good hearing ability to effectively communicate and respond to auditory cues. Education Requirements: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Education Preferences: TBD Training Schedule: TBD Schedule: TBD Dress Code:
Business Casual Benefits: TBD Additional Information: Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.