Director - Business Conduct - Control Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.GCS is looking for a Director GCS Business Conduct - Control Management  to lead a diverse team of high-performing professionals focused on ensuring business conduct and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director - Business Conduct  - Control Management will:Lead a team of performance managers responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS Global and Large (G&L), Servicing, and Third Party acquisition organizations.  Act as a trusted advisor to GCS sales colleagues and leaders to provide guidance on how to compliantly operate within the guidelines of the GCS Sales Practices Policy ensuring we Win the Right WayWork closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations. Serve as the go-to subject matter experts within the BU on business conductEnsure all activities & guidance provided to BU are in alignment with aligned business conduct standards Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 conduct risk management policy), and support with design/ enhancement of BU procedures /standards by providing topic-specific insightSupervise the reporting and analysis of monitoring activities to drive improvements in business conduct performance.Support with design and dissemination of targeted training and awareness programs to increase understanding and management of business conduct Be a key leader for sharing insights, better practices, themes, etc. across the enterpriseSupport core Control Management programs, including: PRSA, Issue Management, New Product Approvals, TLM, Organizational Change, Governance and Complaints Management, as requiredRequired Qualifications: 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activitiesExcellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterpartsExpertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standardsExperience within financial services industryStrong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Demonstrated history and ability to manage large teams, spread over geographies and with varying backgroundsPreferred Qualifications: Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageousExperience in at least one of the following: Serving as the go-to subject matter expert pertaining to business conduct risk Ensuring activities are in alignment with standards set by enterprise business conduct teamsComplying with enterprise policies and programs pertaining to business conduct and supporting with design/enhancement of procedures/standards by providing topic-specific insightAdvising on decentralized risk types into broader operational risk policies and programsORMCMQualificationsSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:  to access the three posters.Job Field: RiskSchedule: Full-time