THG Corporation
Manager, Creative Operations | DERMSTORE
THG Corporation, New York, NY, United States
About THG
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Beauty: THG Beauty - We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous - all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It's an incredibly exciting time to be joining the team.
Why be a Manager, Creative Operations at THG - Dermstore?
As the Manager, Creative Operations, you will lead Dermstore's creative production operations and manage creative workflow, enabling the development of marketing campaigns and always-on programming for paid, earned and owned channels from briefing through launch.
Reporting to the Associate Creative Director, you will serve as the liaison for all creative requests, asset management and archiving, as well as production and photo-video studio scheduling needs.
You'll drive the creation of strong internal processes and implement project management best practices across cross-functional teams. The role requires a creative, strategic and entrepreneurial mindset paired with proven experience producing multi-disciplinary creative formats and enabling collaboration. Candidates should possess a solutions-oriented, self-starting mentality and should be equally comfortable working independently with minimal direction and collaborating closely with stakeholders and partners.
As a Manager, Creative Operations, you'll:
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Beauty: THG Beauty - We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous - all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It's an incredibly exciting time to be joining the team.
Why be a Manager, Creative Operations at THG - Dermstore?
As the Manager, Creative Operations, you will lead Dermstore's creative production operations and manage creative workflow, enabling the development of marketing campaigns and always-on programming for paid, earned and owned channels from briefing through launch.
Reporting to the Associate Creative Director, you will serve as the liaison for all creative requests, asset management and archiving, as well as production and photo-video studio scheduling needs.
You'll drive the creation of strong internal processes and implement project management best practices across cross-functional teams. The role requires a creative, strategic and entrepreneurial mindset paired with proven experience producing multi-disciplinary creative formats and enabling collaboration. Candidates should possess a solutions-oriented, self-starting mentality and should be equally comfortable working independently with minimal direction and collaborating closely with stakeholders and partners.
As a Manager, Creative Operations, you'll:
- Creative Workflow - Manage day-to-day creative requests, including graphics, copy, photo, video, print and digital assets across multiple workstreams, from briefing through launch.
- Resource Allocation - Partner with ACD on creative and production resource management and assign creative projects (design, copy, photo, video, audio, digital, print, experiential) to internal creative teams and external agency resources based on teams' subject-matter expertise and bandwidth, balancing budget, timelines and creative expertise by project.
- Creative Scoping - Define key project constraints such as scope, schedule, budget, resources and risks and clearly communicate roles, expectations and accountabilities to team members on a regular basis. Ensure upfront project requirements are received and are aligned with the appropriate project priority and workflow.
- Processes & Systems - Establish and enforce briefing tools and project management systems that enable the delivery of best-in-class creative assets and campaigns, develop timelines, track and communicate progress. Serve as the lead contact for all internal stakeholders regarding project activities and establish and maintain relationships with all stakeholders.
- Photo-Video Shoot Production - Support the creation of photo and video assets across both internal creative teams and external collaborators, from pre-production budgeting and planning to on-set management, through creative post-production and launch.
- Budgets - Outline project scopes and partner with Procurement and Finance teams to define and align on project budgets, mapping to overall creative budget. Oversee invoicing, track ongoing creative spend, aligns expenses vs budget with regular communications about how spend is tracking to budget.
- Asset Management & Distribution - Manage DAM/Digital Asset Management tool to enable visibility and distribution of key marketing assets and their purpose through regular communication before, during and after delivery. Organize and maintain library of all creative assets and inventory all projects post-completion.
- 5-8+ years of proven experience in Creative Operations, developing multi-discipline integrated marketing creative and creating storytelling assets across digital graphics, illustrations and video as well as traditional and print media at an agency, creative services firm or retailer/brand
- Exceptional organizational skills required
- Mastery of project management platforms and systems such as Airtable and Adobe Workfront preferred
- Proven experience with shoot production preferred
- Experience project managing ecommerce marketing projects preferred
- Knowledge of beauty and skincare trends and storytelling a big plus
- Ability to work independently as well as collaboratively with a diverse group of colleagues and stakeholders
- Comfort in situations with ambiguity and complexity
- Adept multitasker who can shift task to task
- Entrepreneurial mindset and proactive problem-solver with strong decision-making capability
- Willingness to iterate to achieve the best outcomes
- Extremely well-organized with excellent time management skills
- Proven track record for being a self-starter, solution-oriented strategic thinker, and creative collaborator
- Positive, upbeat can-do demeanor
- Salary: $95,000 - $105,000
- Hybrid work schedule: 3 days in-office; 2 day WFH
- Office Location: New York City (Financial District)
- Medical, Dental, Vision plans
- 401K matched up to 5%
- Generous PTO (Paid Time Off)
- Short and long-term disability
- Summer Fridays (early end time)
- Exclusive employee discounts on THG Brands
- Many more...
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.