Bexar County, TX
Support Services Specialist III
Bexar County, TX, San Antonio, Texas, United States, 78208
Salary:
$4,992.00 Monthly
Location :
BCIT - 126 East Nueva San Antonio, TX
Job Type:
Full-time Regular
Job Number:
2024-01555
Department:
Information Technology
Division:
BCIT Technical Support
Opening Date:
11/19/2024
Closing Date:
12/31/2024 11:59 PM Central
Summary
Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
This position is Excluded from Civil Service
Duties and Responsibilities
Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability Provides end user computing equipment, software applications, and infrastructure support Handles problems that the first/second-tier of help desk support is unable to resolve Troubleshoots and communicates with end users via software tools, telephone, or in person Installs and relocates end user computing equipment Performs preventative maintenance work on end user computing equipment Maintains accurate records of software/hardware installation and relocation; Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem Simulates or recreates user problems to resolve operating difficulties Responds to after-hour calls as needed to support service tickets Deploys defined computing image configurations Recommends systems modifications to reduce user problems Ensures appropriate handling and inventory of computing peripherial devices Refers more complex problems to intermediate and/or senior level information technology staff Mentors and trains Support Services Specialist I and II positions Performs other related technology duties and projects as assigned Minimum Qualifications
Graduation from an accredited college or university with a relevant degree, 5-7 years of experience, or an equivalent combination of education and experience Advanced knowledge of software packages and operating systems Advanced skills training user on commercial software packages; advanced skills troubleshooting and repairing end user computing equipment; advanced skills installing hardware and software; advanced skills completing routine upgrades and repairs on personal computers; advanced skills in logical problem solving Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public Demonstrates technological intuitiveness Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Must have available transportation during entire workday Required to travel to remote sites within Bexar County Must have valid driver's license, motor vehicle liability insurance and personal injury insurance Required to be on call 24 hours May be required to work more than 40 hours during the workweek May be required to work weekends This position may need to satisfy the requirement of completing and passing an assessment during the employment process Preferred Certification/License:
ITIL certification Working Environment and Physical Demands:
Constantly working in indoor / telework conditions Frequently moves items weighing up to 10-15 pounds Occasionally moves objects weighing up to 50 pounds Occasionally move about the office / telework office Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner Constantly operates a computer and other office productivity machinery Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position Flexibility to achieve performance excellence in a telework arrangement Maintains County-issued equipment, software, data and supplies
Supplemental Information
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For more detailed information, please click on the following link to view Benefits offered by Bexar County:
NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits.
01
Which best describes your highest level of education completed?
High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None
02
Do you have 5-7 years of experience in Information Technology?
Yes No
03
Are you able to demonstrate technological intuitiveness?
Yes No
04
Are you able to secure and maintain a favorable background investigation and clearance?
Yes No
05
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
Yes No
06
Do you have available transportation during the entire workday; required to travel to remote sites within Bexar County?
Yes No
07
Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance?
Yes No
08
Are you available to be on call 24 hours a day?
Yes No
09
Are you able to work more than 40 hours during the work week?
Yes No
10
Are you able to work weekends?
Yes No
11
Do you acknowledge that this position may need to satisfy the requirement of completing and passing an assessment during the employment process?
Yes No
12
Do you have a ITIL certification?
Yes No
Required Question
$4,992.00 Monthly
Location :
BCIT - 126 East Nueva San Antonio, TX
Job Type:
Full-time Regular
Job Number:
2024-01555
Department:
Information Technology
Division:
BCIT Technical Support
Opening Date:
11/19/2024
Closing Date:
12/31/2024 11:59 PM Central
Summary
Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.
This position is Excluded from Civil Service
Duties and Responsibilities
Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability Provides end user computing equipment, software applications, and infrastructure support Handles problems that the first/second-tier of help desk support is unable to resolve Troubleshoots and communicates with end users via software tools, telephone, or in person Installs and relocates end user computing equipment Performs preventative maintenance work on end user computing equipment Maintains accurate records of software/hardware installation and relocation; Interacts with network infrastructure, applications, and other IT subject matter experts to resolve and/or identify and correct core problem Simulates or recreates user problems to resolve operating difficulties Responds to after-hour calls as needed to support service tickets Deploys defined computing image configurations Recommends systems modifications to reduce user problems Ensures appropriate handling and inventory of computing peripherial devices Refers more complex problems to intermediate and/or senior level information technology staff Mentors and trains Support Services Specialist I and II positions Performs other related technology duties and projects as assigned Minimum Qualifications
Graduation from an accredited college or university with a relevant degree, 5-7 years of experience, or an equivalent combination of education and experience Advanced knowledge of software packages and operating systems Advanced skills training user on commercial software packages; advanced skills troubleshooting and repairing end user computing equipment; advanced skills installing hardware and software; advanced skills completing routine upgrades and repairs on personal computers; advanced skills in logical problem solving Ability to recognize problems and recommend solutions; ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public Demonstrates technological intuitiveness Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Must have available transportation during entire workday Required to travel to remote sites within Bexar County Must have valid driver's license, motor vehicle liability insurance and personal injury insurance Required to be on call 24 hours May be required to work more than 40 hours during the workweek May be required to work weekends This position may need to satisfy the requirement of completing and passing an assessment during the employment process Preferred Certification/License:
ITIL certification Working Environment and Physical Demands:
Constantly working in indoor / telework conditions Frequently moves items weighing up to 10-15 pounds Occasionally moves objects weighing up to 50 pounds Occasionally move about the office / telework office Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner Constantly operates a computer and other office productivity machinery Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position Flexibility to achieve performance excellence in a telework arrangement Maintains County-issued equipment, software, data and supplies
Supplemental Information
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For more detailed information, please click on the following link to view Benefits offered by Bexar County:
NOTE : Part-Time and Temporary positions are not eligible for Bexar County Benefits.
01
Which best describes your highest level of education completed?
High School Diploma or G.E.D Associates Degree Bachelor's Degree Master's Degree None
02
Do you have 5-7 years of experience in Information Technology?
Yes No
03
Are you able to demonstrate technological intuitiveness?
Yes No
04
Are you able to secure and maintain a favorable background investigation and clearance?
Yes No
05
Are you able to clear a pre-employment physical and a pre-employment drug screen test?
Yes No
06
Do you have available transportation during the entire workday; required to travel to remote sites within Bexar County?
Yes No
07
Do you have a valid driver's license, motor vehicle liability insurance and personal injury insurance?
Yes No
08
Are you available to be on call 24 hours a day?
Yes No
09
Are you able to work more than 40 hours during the work week?
Yes No
10
Are you able to work weekends?
Yes No
11
Do you acknowledge that this position may need to satisfy the requirement of completing and passing an assessment during the employment process?
Yes No
12
Do you have a ITIL certification?
Yes No
Required Question