Ocean Import Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department. Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Ocean Import Files Use Global Ocean Import Wokflow Monitor on a daily basis Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing and accounting compliance. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in customer SOP. Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Bachelor's degree Operations/Industry Knowledge 1 year experience in Ocean Import Customer Service skills Effective interpersonal skills. Good computer skills (Excel, Word, PowerPoint) Ability to type at minimum: 45 wpm Written and verbal communication skills Attention to Detail Fluent in English Reporting Structure Ocean Import Lead Agent, Supervisor and Manager Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus