Logo
Louisiana Workers’ Compensation Corporation

Associate Claims Representative

Louisiana Workers’ Compensation Corporation, Baton Rouge, LA, United States


LWCC is a Champion of Louisiana business and proud to be headquartered in the state capital, Baton Rouge. As a model single-state, private mutual workers' comp company, we promote safety, security, and stability in Louisiana. LWCC is dedicated to excellence in execution, from underwriting to life-long care of injured workers. We are proud to partner with our agents, and together deliver outstanding service to policyholders and their workers. Our commitment is to be there for Louisiana. Always.

We are Louisiana Loyal, more than a tagline, this is a mantra and a movement that inspires us to be a catalyst elevating Louisiana's position in America. We hope to inspire other Louisiana businesses and citizens to join us in helping Louisiana thrive by bettering our state one business and one worker at a time.

In 2023, the company was named as a Best Place to Work by the Greater Baton Rouge Business Report for the fourth time. LWCC has been recognized by industry leading benchmarker AON and named to the Ward's 50® group of top-performing insurance companies for achieving outstanding results in the areas of safety, consistency, and performance over a five-year period, 2015-2019.

Our company offers an excellent benefits package including health, dental, vision, life and disability insurance; a 401(k) savings plan; educational assistance; and an on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.

For more information on the corporation and its services, please visit www.lwcc.com. To learn more about Louisiana Loyal, please visit louisianaloyal.com.

Overview

Integral part of helping Louisiana thrive through efficient and consistent handling of injured workers claims. Investigating assigned claims through completion. Provides unparalleled customer experience for all our stakeholders.

Major Areas of Accountability

  • General
    • Participates in a formal training program to develop the knowledge and skills to handle insurance claims involving work-related accidents. Is responsible for the well-being of hundreds of Louisiana employees who are injured.
    • Examine claims forms and other records to determine insurance coverage.
    • Interview or correspond with our policyholders, claimants, witnesses, physicians, or other relevant parties to complete investigation.
    • Investigate facts of loss to determine extent of injury.
    • Review and understand police reports, medical treatment records, medical bills, and other insurance documents during the duration of the claim.
    • Adjust reserves or provide reserve recommendations to establish the value of the claim consistent with corporate policies.
    • Negotiate claim settlement opportunities.
    • Confer with legal counsel on claims involving litigation.
    • Takes initiative and manages personal claim caseload in accordance with processes and procedures with a focus on individual, team and departmental goals.
    • Seeks opportunities for improvement and continued learning
    • Maintains required LA Workers' Compensation Adjuster License.
    • Performs other job duties as needed by the department
Personality/Working Style
  • Strong character
    • Alignment with company values, mission, and vision
    • Trustworthy and honest
    • Decisive
    • Curious and persistent
  • Passion for innovation
    • Willingness to learn
    • Adaptive to changing (tolerance for ambiguity)
    • Desire to collaborate to achieve corporate goals
  • Strong communicator
    • Effective communication skills
    • Empathetic listener and open-minded
    • Commitment to accountability
Education and Experience
  • Bachelor's degree and some work experience, preferably in the insurance industry OR
  • H.S. Diploma/GED with 4 years of experience as an insurance claims adjuster

About LWCC
Our Team
Contact