Chromalox
Application Support Specialist - Digital Convergence
Chromalox, Cary, Illinois, United States, 60013
Application Support Specialist - Digital Convergence
At Chromalox, part of Spirax Group, we buildadvanced thermal technologies for the world's most challenging industrialheating applications. Headquartered in Pittsburgh, Pennsylvania, we do itbetter and have been doing it longer than anyone else.
Chromaloxstarted with an innovative solution 100 years ago when a self-taught engineerinvented the first metal-sheathed resistance heating element. It was this then-advancedthermal technology that launched an entire industry.
Thatpioneering, innovative spirit continues today. Built on opportunity andinnovation, Chromalox has grown to serve more global markets and industries. Weexcel in industries that have high expectations. We are acknowledged as expertsat delivering solutions that exceed specifications, limit risk, and reduceoperating costs.
Join us aswe continue to provide solutions to our customers and the world!
Our sister-company, Durex Industries, also part of Spirax Group, is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions. Markets include but aren't limited to Aerospace, Food Service, Life Sciences, Medical Equipment, Petro-Chemical Processing, Renewable Energy, Semiconductors and Process Heat.
Durex Industries' innovative solutions empower clients across many sectors, ensuring efficient and reliable thermal management. Join us as we continue to grow to meet each new challenge through innovative product development, continuous improvement, and a commitment to high quality standards.
The Role: We are seeking a skilled and motivated Support Specialist to join our team onsite in Cary, IL. The ideal candidate will have a strong background providing hands-on IT support in a manufacturing environment. This role is responsible for providing day to day support for design engineering and manufacturing technology including CAD, CAM, MES, product marking & labeling, and shipping applications as well as documentation, requirements gathering, and participation in systems improvement projects. This is a growth role on a newly created IT for manufacturing team.
Your Responsibilities: Support: Provide direct daily support for engineers and operations staff using CAD and manufacturing systems such as SolidWorks PDM, Predator MES, Bartender, and Ship Rush. System Integration: Collaborate with IT support and infrastructure teams to ensure seamless communication and between the IT and OT support teams. Monitoring and Maintenance: Use existing or propose new toolsets to continuously monitor applications and OT systems to identify and resolve issues promptly, ensuring minimal downtime and optimal performance. Documentation: Maintain comprehensive documentation of applications and OT systems, configurations, and processes to support ongoing operations and future upgrades. Compliance: Ensure all IT and OT systems comply with relevant industry standards and security best practices as prescribed. Requirements:
Bachelor's in Information Technology, Computer Science, Engineering, or equivalent work experience. Demonstrable understanding of standard IT concepts including hardware, software, networking, and security. Experience supporting engineers responsible for product design, industrial control systems (ICS), supervisory control and data acquisition (SCADA), and other OT technologies. Excellent problem-solving skills and ability to work under pressure. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
At Chromalox, part of Spirax Group, we buildadvanced thermal technologies for the world's most challenging industrialheating applications. Headquartered in Pittsburgh, Pennsylvania, we do itbetter and have been doing it longer than anyone else.
Chromaloxstarted with an innovative solution 100 years ago when a self-taught engineerinvented the first metal-sheathed resistance heating element. It was this then-advancedthermal technology that launched an entire industry.
Thatpioneering, innovative spirit continues today. Built on opportunity andinnovation, Chromalox has grown to serve more global markets and industries. Weexcel in industries that have high expectations. We are acknowledged as expertsat delivering solutions that exceed specifications, limit risk, and reduceoperating costs.
Join us aswe continue to provide solutions to our customers and the world!
Our sister-company, Durex Industries, also part of Spirax Group, is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions. Markets include but aren't limited to Aerospace, Food Service, Life Sciences, Medical Equipment, Petro-Chemical Processing, Renewable Energy, Semiconductors and Process Heat.
Durex Industries' innovative solutions empower clients across many sectors, ensuring efficient and reliable thermal management. Join us as we continue to grow to meet each new challenge through innovative product development, continuous improvement, and a commitment to high quality standards.
The Role: We are seeking a skilled and motivated Support Specialist to join our team onsite in Cary, IL. The ideal candidate will have a strong background providing hands-on IT support in a manufacturing environment. This role is responsible for providing day to day support for design engineering and manufacturing technology including CAD, CAM, MES, product marking & labeling, and shipping applications as well as documentation, requirements gathering, and participation in systems improvement projects. This is a growth role on a newly created IT for manufacturing team.
Your Responsibilities: Support: Provide direct daily support for engineers and operations staff using CAD and manufacturing systems such as SolidWorks PDM, Predator MES, Bartender, and Ship Rush. System Integration: Collaborate with IT support and infrastructure teams to ensure seamless communication and between the IT and OT support teams. Monitoring and Maintenance: Use existing or propose new toolsets to continuously monitor applications and OT systems to identify and resolve issues promptly, ensuring minimal downtime and optimal performance. Documentation: Maintain comprehensive documentation of applications and OT systems, configurations, and processes to support ongoing operations and future upgrades. Compliance: Ensure all IT and OT systems comply with relevant industry standards and security best practices as prescribed. Requirements:
Bachelor's in Information Technology, Computer Science, Engineering, or equivalent work experience. Demonstrable understanding of standard IT concepts including hardware, software, networking, and security. Experience supporting engineers responsible for product design, industrial control systems (ICS), supervisory control and data acquisition (SCADA), and other OT technologies. Excellent problem-solving skills and ability to work under pressure. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.