Presidio Networked solutions LLC
Associate Inside Client Manager
Presidio Networked solutions LLC, New York, New York, us, 10261
Description
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Associate Inside Client Manager
Job Summary:
As an Associate Inside Client Manager (ICM) your primary role is to manage the sales operations process for your assigned accounts across multiple regions and support other ICMs as assigned. You will interact with Account Managers, ICMs, vendors, and customers to maintain ongoing business in the IT infrastructure services and products space, providing direct sales support. This position requires partnering with various internal teams and adapting to the unique needs of customers across different geographical areas.
Travel Requirements:
This position does not require any travel.
Job Responsibilities:
Act as an internal point of contact for customers, working with ICMs and Account Managers to provide timely, region-specific support with a sense of urgency proportionate to customer needs. Handle a wide variety of customer inquiries with accuracy and integrity, including quoting, billing, sales, and technical support, and see issues through to resolution. Onboard and setup new customers or customer affiliates. Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of purchasing activities. Create and verify quotes, confirming discounts align with sales expectations. Understand and apply proper customer pricing to quotes. Delegate customer report requests, run-rate quotes, and order entry to appropriate internal resources. Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date. Participate in forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space. Work with Solution Architect to build Bills of Materials that meet customer requirements. Work with multiple distributors/vendors to obtain quotes. Engage the Quote Specialist team to support this activity as appropriate. Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk. Manage the order processing workflow and complete sales order creation and case requests, including any required approvals in Salesforce (i.e., warehouse storage, advanced order, PresFunds, etc.). Monitor the status of all orders from initial purchase to delivery to client. Provide and update specific client weekly reports to reflect status of all orders from date of purchase to delivery. Leverage appropriate resources and tools for data collection and report generation. Request RMA's when needed and follow up until RMA is completed and credit is applied. Participate in sales operations meetings and training sessions as required. Understand and follow sourcing guidelines and policies. Keep up to date with internal processes, policies, and industry developments. Provide backup coverage to other team members as required. Additional responsibilities as required.
Required Skills:
Proven experience in sales quoting. Flexible schedule to assist in resolving high-priority issues during peak periods. Proficiency in the English language and reading comprehension. Advanced knowledge of Microsoft software applications (Excel, Word, etc.) and online sales and quoting tools. Knowledge of IT infrastructure/solutions manufacturers in the enterprise space. Strong understanding of the sales cycle process across multiple regions. Excellent customer service skills with a continuous service-orientation focus.. Ability to work closely and effectively with members across departments and at all levels of the organization, especially when dealing with geographically dispersed teams. Strong organizational skills, attention to detail, adaptability, and the ability to prioritize tasks across regions. Excellent communication and interpersonal skills with a dedication to customer satisfaction.
Education and Experience:
Bachelor's degree or equivalent experience and/or military experience. 0-2+ years of experience in sales support and/or customer service with exposure to multiregional operations, preferably for a technology channel sales partner.
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://presidio.com
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP EEO Supplement Final JRF QA 508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
#LI-TS1
ms
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Associate Inside Client Manager
Job Summary:
As an Associate Inside Client Manager (ICM) your primary role is to manage the sales operations process for your assigned accounts across multiple regions and support other ICMs as assigned. You will interact with Account Managers, ICMs, vendors, and customers to maintain ongoing business in the IT infrastructure services and products space, providing direct sales support. This position requires partnering with various internal teams and adapting to the unique needs of customers across different geographical areas.
Travel Requirements:
This position does not require any travel.
Job Responsibilities:
Act as an internal point of contact for customers, working with ICMs and Account Managers to provide timely, region-specific support with a sense of urgency proportionate to customer needs. Handle a wide variety of customer inquiries with accuracy and integrity, including quoting, billing, sales, and technical support, and see issues through to resolution. Onboard and setup new customers or customer affiliates. Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of purchasing activities. Create and verify quotes, confirming discounts align with sales expectations. Understand and apply proper customer pricing to quotes. Delegate customer report requests, run-rate quotes, and order entry to appropriate internal resources. Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date. Participate in forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space. Work with Solution Architect to build Bills of Materials that meet customer requirements. Work with multiple distributors/vendors to obtain quotes. Engage the Quote Specialist team to support this activity as appropriate. Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk. Manage the order processing workflow and complete sales order creation and case requests, including any required approvals in Salesforce (i.e., warehouse storage, advanced order, PresFunds, etc.). Monitor the status of all orders from initial purchase to delivery to client. Provide and update specific client weekly reports to reflect status of all orders from date of purchase to delivery. Leverage appropriate resources and tools for data collection and report generation. Request RMA's when needed and follow up until RMA is completed and credit is applied. Participate in sales operations meetings and training sessions as required. Understand and follow sourcing guidelines and policies. Keep up to date with internal processes, policies, and industry developments. Provide backup coverage to other team members as required. Additional responsibilities as required.
Required Skills:
Proven experience in sales quoting. Flexible schedule to assist in resolving high-priority issues during peak periods. Proficiency in the English language and reading comprehension. Advanced knowledge of Microsoft software applications (Excel, Word, etc.) and online sales and quoting tools. Knowledge of IT infrastructure/solutions manufacturers in the enterprise space. Strong understanding of the sales cycle process across multiple regions. Excellent customer service skills with a continuous service-orientation focus.. Ability to work closely and effectively with members across departments and at all levels of the organization, especially when dealing with geographically dispersed teams. Strong organizational skills, attention to detail, adaptability, and the ability to prioritize tasks across regions. Excellent communication and interpersonal skills with a dedication to customer satisfaction.
Education and Experience:
Bachelor's degree or equivalent experience and/or military experience. 0-2+ years of experience in sales support and/or customer service with exposure to multiregional operations, preferably for a technology channel sales partner.
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://presidio.com
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP EEO Supplement Final JRF QA 508c.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
#LI-TS1
ms
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly