Student Worker - Student Technology Help Desk Assistant

Job Title: Help Desk Support Consultant Job Classification: Education and Training, Student Department: ITS Client Services Hiring Manager: Stephanie Sanchez Contact: stephanie_sanchezbaylor.edu Work Schedule: 10 hrs per week between the hours of 8am and 7pm-Flexible Desired Length of Employment: Spring/Ongoing Pay Rate: $10 per hour Position Overview: Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff. Key Responsibilities: Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting. Provide support for university-provided devices and applications. Maintain accurate records of support requests and resolutions. Guide users through step-by-step solutions and provide instructions on how to use various technologies. Escalate complex issues to senior technical staff as needed. Check in and out HD equipment. Maintain accurate inventory of equipment. Ensure the Help Desk area is tidy and organized. Qualifications: Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills with a customer service-oriented attitude. Basic knowledge of computer hardware, software, and operating systems. Ability to work independently and as part of a team. Previous experience in a technical support role is a plus but not required. Preferred Skills: Familiarity with university-specific software and systems. Experience with both Windows and macOS operating systems. Ability to quickly learn new technologies and software applications. Employer: Baylor University Work Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor