Voala
Lead Monitor
Voala, Los Angeles, California, United States, 90079
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
www.voala.org . PAY RATE:
$20.90 - $22 Per Hour BENEFITS:
VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor I shall provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor I performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred. DUTIES AND RESPONSIBILITIES Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week. Train Monitors in program operations, safety, and security expectations and procedures. Oversee operations for safety practices, provide ongoing safety leadership. SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises. BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. SHELTER SAFETY:
While patrolling, observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency. Monitor clients and conduct room checks; maintain records of client compliance with program rules. Call police or fire department in cases of emergency.
Report all suspicious events to direct supervisor. Complete written reports and incident logs of daily activities and irregularities. ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. CLIENT/PARTICIPANT SUPPORT:
Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verify all common areas are clean and operational. Assist shelter staff during provision of services to clients/participants. DRIVING TASKS (for licensed Monitors):
Transport individual program participants to and from various locations. Maintain trip records and vehicle in good operating condition.
Input required data to computer systems and logs. Other duties that may arise to support program goals. REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. EDUCATION: Within 30 days of hire, must successfully complete VOALA safety training. EXPERIENCE: One year in the general security field, and/or social services/human services, and/or customer service experience. One year of proven college coursework or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. PREFERRED QUALIFICATIONS: Current California driver's license and clean driving record. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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www.voala.org . PAY RATE:
$20.90 - $22 Per Hour BENEFITS:
VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor I shall provide Safety Training to the Monitor staff, and provide ongoing safety oversight. The Lead Monitor I performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred. DUTIES AND RESPONSIBILITIES Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week. Train Monitors in program operations, safety, and security expectations and procedures. Oversee operations for safety practices, provide ongoing safety leadership. SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises. BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. SHELTER SAFETY:
While patrolling, observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency. Monitor clients and conduct room checks; maintain records of client compliance with program rules. Call police or fire department in cases of emergency.
Report all suspicious events to direct supervisor. Complete written reports and incident logs of daily activities and irregularities. ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. CLIENT/PARTICIPANT SUPPORT:
Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verify all common areas are clean and operational. Assist shelter staff during provision of services to clients/participants. DRIVING TASKS (for licensed Monitors):
Transport individual program participants to and from various locations. Maintain trip records and vehicle in good operating condition.
Input required data to computer systems and logs. Other duties that may arise to support program goals. REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. EDUCATION: Within 30 days of hire, must successfully complete VOALA safety training. EXPERIENCE: One year in the general security field, and/or social services/human services, and/or customer service experience. One year of proven college coursework or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. PREFERRED QUALIFICATIONS: Current California driver's license and clean driving record. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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