Case Manager

Special Service for Groups, Inc. Job Announcement

_____________________________________________________________________________ Title:

Case Manager

Division: HOPICS FLSA:

Non-Exempt, Full time

Supervisor: Program Manager Pay Range:

$23.00 to $25.00 per hour

Revised: 12.05.2024 __________________________________________________________________________ Summary The Case Manager under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer a comprehensive array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses outreach and engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.

Essential Functions

Maintain confidentiality in all matters pertaining to the participants and their families. Develop effective and trusting professional relationships with participants to facilitate provision of services. Maintain a caseload of 15-25 participants. Meet participants/head of household at least twice a month to develop housing plans based upon the housing & service plan that identified barriers. Complete intakes and provide orientation to new participants and family members including the review of program guidelines and consequences for non-compliance, a tour of the facility, and scheduling case managers appointments. Adhere to documentation standards set by the program and

agency

policies, ensuring compliance with HIPAA policies and

practices. Maintain accurate client data in the agency database,

Homeless Management Information System

(HMIS). Assist Participants in completing their Housing & Services Plan and Budget within three days of enrollment to the program. Set-up and maintain well-organized client files that include all the appropriate paperwork in the designated sections. Submit case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format. Upload participants’ documentation into HMIS and the participants’ files upon receipt. Update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24-hours following the provision of the services. Conduct regular wellness checks and safety inspections to monitor upkeep, safety and security of the facility/premises and the wellness of all. Complete and submit incident reports, behavioral contract for program violations. Provide follow-up of incident reports/behavior contracts to address underlying behavioral issues that prevent the participant from adhering to program guidelines. Coordinate with participant and other individuals to implement a life skills curriculum for Participants that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, housekeeping, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc. Identify resources for Interpreters for those participants who are non-English speaking. Respond to participants’ concerns, complaints, and inquiries in a timely manner. Comply with Program Policies regarding reporting incidents of child and elderly abuse, verbal and physical assault, suicide, and homicide to the proper authorities. Utilize evidence-based practices, including intensive case management,

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to assess participant’s issues, needs and progress and to provide client centered services to stabilize their permanent housing. Input bed attendance/services into HMIS daily before 10am; for the participant who physically resides in the facility. Complete and submit incident reports and behavioral contracts for program violations. Use interviewing techniques and other problem-solving skills to assess participant’s issues, needs and progress. Complete/submit Exit and Terminations Plans in a timely manner. Coordinate with staff to identify facility and program issues and exercise problem solving skills to resolve them. Prepare and submit reports in accordance with program requirements and agency policies. Assist participants to build upon their strengths and recognize their needs in a respectful manner. Refer participants to appropriate services (e.g., health, mental health, benefits, etc.). Transport participants to various appointments, unit viewings, events, as needed. Be knowledgeable and obtain community resources and refer participants as needed. Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate. Attend training that increases knowledge of effectively meeting participants’ needs (including co-occurring disorders, harm reduction, and housing first model). Attend and participate in all required staff meetings, weekly supervision meetings and in-service training. Work collaboratively with community support providers; Los Angeles Homeless Services Authority, Housing Navigators, DPHS,

Housing Authority of the City of Los Angeles,

Department of Mental Health, Department of Public Social Services, Los Angeles Unified School District, WorkSource Centers, Leasing Teams, Landlords, etc. Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, Power Point) and/ or specific systems applicable to position. Respond to calls and emails in a timely manner. Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants. Work some weekends and evenings and the ability to respond to crisis situations as necessary. Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. Represent the Agency in a professional manner at meetings, training, and community events. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local and agency standards. Bilingual preferred Perform other duties as needed.

Minimum Qualifications - Knowledge, Skills and Abilities Required

An associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Bilingual preferred. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required

(Not more than (3) month prior to or (7) days after Date of Hire and renewed annually thereafter). CPR and First Aid Certification required within 30 days of employment. Valid driver’s license and auto insurance required. Reliable transportation is required. Experience working with homeless families and children, as well as experience with placing homeless participants into permanent housing.

Supervisory Responsibilities This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions) This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.

Physical Requirements The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, and speaking.

Mental Requirements This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer #J-18808-Ljbffr