Desktop Support Technician

Desktop Support Technician Austin, Texas Contract On-Site Responsibilities Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking. Provides call taking and site specific support Provides maintenance and support on legacy products Installs and maintains PCs and associated software, networks, servers and peripherals High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes (IMACs) as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up Ensures customer satisfaction by advising customers on preventative maintenance Maintains a functional understanding of company service solutions May lead and direct the work of others May have Project Management responsibilities for smaller less complex projects Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS MCP, MCDST, and/or MCSE Certification desired but not required. HP, Dell, Toshiba, and IBM certifications strongly preferred Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops. Experience in troubleshooting software and hardware problems Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability Ability to test and certify PC, networks, servers and software applications and associated peripherals Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements Excellent analytical and communication skills (verbal, written and interpersonal) Ability to work and plan tasks independently, tolerance for stress Quality oriented with attention to Detail Preferred Qualifications: 35 years of experience in end-user support, including resolving tickets escalated by the helpdesk via calls, ticketing systems, or walk-up requests. Proficient in providing technical support for laptops, desktops, iPhones, tablets, printers, and other peripheral devices. Skilled in supporting software platforms, including Office 365, SharePoint, OneDrive, and approved third-party applications like WebEx. Experienced in handling high-volume environments, managing 100200 tickets daily as part of a 40-member team. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.